I was at a dealer two days ago to pick up a few odds/ends and to see if they had any new 'used' guns. Their prices, so far, haven't been exemplary and I haven't bought a firearm from them but they are on the way home and I stop occasionally. The guy behind the counter was telling a customer in there how Taurus was known for 'bad service' and he had thought about dropping Taurus guns from his line up (needless to say that they did not have one Taurus gun anyhow). I spoke up and said how great my three were and that I am in the market for a few more and left it at that. I guess my point is that some people have bad luck with any customer service; I have had Sprint service since my first cell phone and I like it but I can't tell you how irritated I get if I have to deal with their CS. There are several people on here who say they have had a great experience with CS and I hope your experience goes as well as theirs did.