What next??

I own a Taurus 850SS, purchased approximately three years ago. I put less than 500 rounds through it and have been satisfied with it's performance. I noticed around the first of the year (2007) that the ejector/advance gear was looking pretty torn up. It appeared as though chunks of it were missing, including what looked like cracks throughout the part. I took it to my local gunsmith for his opinion and he agreed that it looked pretty bad and recommended that I send it back to Taurus repair service ASAP. His first thought was that the part hadn't been heat treated correctly which lead to the apparent damage. So in February of this year it was packaged and sent to Taurus repair, I received a notice that it had been received at their repair facility at the "Warranty Station". It stated that processing should take approx. 3 - 4 weeks from the date of receipt. It's now the end of May and I have heard nothing more from them at all. There is no email address to check on the progress even though there is a page on their website that states that the page would be active sometime in 2006. Anyway, I have made several attempts to reach them by telephone and have never got an answer. I've let it ring for what seemed like an eternity and still no answer, what's with that???? My next attempt was to fax them questions regarding my pistol, I sent several, and still no response! I honestly don't know what else I can do to reach these people. There is no excuse I can think of that can even remotely excuse such a lack of attention. I moderate another firearm forum and have seen more negative than positive criticism pertaining to the TaurusUSA customer service, particularly the warranty / repair department. If anyone here has a recommendation for my next move, I would greatly appreciate the assistance. I believe a company of this size, that offers a warranty that covers the life of the gun should have adequate staff in the office to address all incoming requests for help and information and certainly should have the technical personnel employed in sufficient quantity to handle warranty repairs on a fairly prompt schedule. If they could process/complete the repair in the 3 - 4 week period that is stated by their Warranty Station, I feel we, the customers, would be more than satisfied. They state they are totally committed to the very highest standards of customer satisfaction. I would appreciate it if they actually provided the service they promise. Thanks for any help and comments that might help me get my pistol back.

Regards,

Tig