[Detectorist]

Purchased a P111 last year and the booklet specified a lifetime warranty. Purchased a G2 yesterday and it now says it has a 1 year warranty. Checked back with the dealer and he checked his display guns. All have a 1 year warranty now. Just thought I'd point that out.

 

[Boheeber]

The PT111 G2 has a lifetime warranty, at least for now. All "new" Taurus guns, including the G2C, have a one-year warranty.

 

[Detectorist]

The PT111 G2 has a lifetime warranty, at least for now. All "new" Taurus guns, including the G2C, have a one-year warranty.

The PT111 that the dealer checked for me indicated a 1 year only warranty.

 

[bobbojama]

The Taurus website is VERY MISLEADING!
"Taurus USA is totally committed to the very highest standards of quality, dependability, and most of all customer satisfaction. The Taurus Unlimited Lifetime Repair Policy™ is a commitment to repair selected Taurus firearm models FREE OF CHARGE for the lifetime of the firearm. Should you need to take advantage of our repair policy, please follow the directions on the shipping instruction link and our work order form, which can must be printed out and shipped in with the firearm.The Taurus Unlimited Lifetime Repair Policy extends to all Taurus USA firearm models in production prior to January 1, 2017."

 

[1942bull]

From the Taurus website:

The Taurus Unlimited Lifetime Repair Policy extends to all Taurus USA firearm models in production prior to January 1, 2017.

Based upon that Taurus policy your 111G2 has a lifetime warranty.

 

[texastaurusguy]

You got your hands on an old PT111, it sounds like, which had a limited lifetime warranty. That is no longer given with new guns, starting last year.

 

[jonrjen]

The PT-111 should still come with the Limited Lifetime Warranty. The G2C lowered to a 1 year limited warranty.

I took delivery of another PT111 a few weeks ago and it does have the limited lifetime warranty. I also had my FFL check as to remaining PT111 Old New Stock warranty coverage. He talked to Taurus who confirmed that the PT111 does carry the limited lifetime warranty and that the new model the "G2C" has the 1 year warranty. This is the same as with the PT809 has a Lifetime Warranty, where as its replacement model the PH being a 1 year warranty and to expect more of the same in the future as model numbers change from a number to a letter model designation.

He was also told that while the new models come with the printed 1 year limitation of warranty, that they will look at request for warranty claims on these new model on a one on one basis. It seems that a number of warranty claims as of recent years have to do with owners not maintaining proper care of their firearms thus resulting in warranty claim repairs that are corrected with nothing more than a good scrub and cleaning to bring the firearm back up to standards. Indicating that Taurus is looking to take care of their customers and firearms that are truly in "need" of attention and not create a back log of repairs due to customers failure to clean and maintain their Taurus.

Keep in mind that this information was given in a verbal communication and is not as written policy available to the public.

 

[olfarhors]

The PT-111 should still come with the Limited Lifetime Warranty. The G2C lowered to a 1 year limited warranty.

It seems that a number of warranty claims as of recent years have to do with owners not maintaining proper care of their firearms thus resulting in warranty claim repairs that are corrected with nothing more than a good scrub and cleaning to bring the firearm back up to standards. Indicating that Taurus is looking to take care of their customers and firearms that are truly in "need" of attention and not create a back log of repairs due to customers failure to clean and maintain their Taurus.

Keep in mind that this information was given in a verbal communication and is not as written policy available to the public.

well for me a LIMITED lifetime warranty was never a buying feature, good repair, part availablilty would be.
but anyway moving along to MY point!
so IF Taurus puts so much weight in a properly cleaned and maintained weapon wonder why they generally have loaded heavy grease and preservative in them when you buy them?
I mean why are they not cleaned by the professionals at Taurus in Miami before being shipped out for sale?
I bet a great majority of returns would be eliminated IF the weapons were cleaned and lightly lubed prior to shipping for sale out of Miami.
I am just saying whats good for the goose should be good for the gander.
you get an older Taurus that's been sitting on the shelf for a while and this stuff is a nice hard brown crusty material, kind of hard to clean most times, especially when they FROWN on someone disassembling them past field strip.

 

[Peacemakr40]

Just an odd question, but if they are selling guns that will have warranties that expire, does this mean they will also have to offer parts to be available for those out of warranty firearms?

 

[Rotorflyr]

They barely have parts for ones still under warranty!

 

[JJFII]

Just an odd question, but if they are selling guns that will have warranties that expire, does this mean they will also have to offer parts to be available for those out of warranty firearms?

depends on State and Country laws. Some State require manufacturers to carry parts for 5 years. In my industry, appliances, most carry parts for 10 years. I have seen parts go NLA (No Longer Available) in as little as 18 months from the end of the production run.

So if December 2016 is the last year the PT111 G2 was produced (my gun TJY53XXX) then they actually could run out of spare parts next year.

Keep in mind the G2C uses most of the same parts. The G2C has the locking mechanism under the slide, it just doesnt have the key hole and cam.

So if a PT111 G2 does dead and cant be replaced, then a G2C will be issued.

The fun part is then will the replaced gun carry a lifetime warranty? In most cases it should....but I dont know what Taurus says.

 

[DeltaBravoKS]

depends on State and Country laws. Some State require manufacturers to carry parts for 5 years. In my industry, appliances, most carry parts for 10 years. I have seen parts go NLA (No Longer Available) in as little as 18 months from the end of the production run.

So if December 2016 is the last year the PT111 G2 was produced (my gun TJY53XXX) then they actually could run out of spare parts next year.

Keep in mind the G2C uses most of the same parts. The G2C has the locking mechanism under the slide, it just doesnt have the key hole and cam.

So if a PT111 G2 does dead and cant be replaced, then a G2C will be issued.

The fun part is then will the replaced gun carry a lifetime warranty? In most cases it should....but I dont know what Taurus says.

When I asked Taurus about sending in a PT138Pro, they said it I would have my choice of a curve or a PT111G2C with a 1-year warranty. My speculation has always been that the reason they have discontinued so many guns and only have the G2C, was to use the G2C as a sacrificial lamb for any recalled gun (.32 through .45) that gets replaced. If they were making lifetime warranty .45's, they'd have to be giving them away--now they don't!

 

[garyh]

Getting parts for Taurus guns is like pully hens teeth.

 

[EdinGeorgia]

Most gun manufacturers warranties today are for just one year and only in the hands of the original owner (Glock).

Those that offer lifetime warranties are only for the original owner (Sig Sauer).

I've always found it fascinating that Taurus offered a transferrable lifetime warranty.

I currently have a PT111 G2 in for warranty repair under the lifetime warranty.

I feel that having a Gun that cost me around $200 that has a lifetime warranty is a really good deal.

And, if it takes 12 - 16 weeks to get it repaired...... So what.

 

[olfarhors]

we all weigh our options--now see ME -- I think a 500 dollar weapon that has well over 8-K rounds through it with not a single malfunction, is extremely accurate, eats all brands and types of ammo as long as it 9 X 19 is a much better bargain than one that malfunctions, is picky and not 110% reliable and can't buy parts for it.
but again we all have our ideas and spend our money in the way we think is best.
course I have always leaned to the best quality tools that I could afford.

 

[Flex]

I called the Taurus Customer Service department just this morning to see what their answer would be to some chatter here on the forum RE: warranties and discontinued models. I started out with asking about the date of manufacture of my 66 that I bought last year. The "Find My Model" search by serial # wasn't providing that info. The question was a bit of a ruse as the label on the box that the 66 came in was marked 06.07.2017. (Not sure if that's June 7th or July 6th).
So, after going through the voice mailbox/automated routing drill and a very short wait, I was actually speaking with a warm body! After providing my serial # to the guy (prior to which he told me to be sure it was unloaded!!) he quickly provided me with the date (23rd Aug 2017). He later in our conversation said that date was the date that TaurusUSA received the firearm as an import from Brazil.
Next, question was about warranty coverage. The website's Repair Policy states that "The Taurus Unlimited Lifetime Repair Policy extends to all Taurus USA firearm models in production prior to January 1, 2017." Since my 66 was manufactured after that date, I asked specifically if my firearm was covered and he said yes. I think that the key to the warranty questions that many have is in the "models in production" portion of the warranty statement. If you go to the Taurus USA website and drill down to the individual models, you will find that some will have the badge for the "Lifetime Repair Policy" at the bottom of the description page while some will not. The ones that do not are the "new" models that went into production after the first of January 2017. Actually, I think it's pretty clear. While it's not clearly stated on the website (at least to me) the Customer Service guy did say that ALL Taurus firearms have a one year warranty covering manufacturing defects.
My final question was whether or not the 66 was a discontinued model. He assured me that it was not, as far as he could tell. I didn't ask about any other models. Nor did I ask about the "5 year limitation" once a model is discontinued that others have mentioned. I see no mention of that on the website. I know others are concerned about their individual models, but they'll have to call on their own. Sorry.
I do have a PT740 & a TCP that appear to be "out of production" (as many have said) based on their absence from the website. I do plan to call Customer Service to inquire as to their fate. Hopefully, I'll get a different rep next time. I might have stressed my guy today a little bit.
Flex

 

[olfarhors]

Well I think those that have been around here for a while and that have had reason to talk to taurus concerning repair issues will pretty much agree that the "TRUTH" about Taurus policy is really depending on WHO you talk to, you can get 10 answers that are different IF you call 12 times and ask the exact same question.
and relying on the taurus online catalog of products is certainly a lesson in misunderstanding, lots and lots of mistakes and old info to be found there.
in my opinion the entire Taurus Miami repair station needs over hauling and certainly some classes given in how employees should respond to questions by customers, misleading or guessing at answers only gums up the system more and leads to bad feelings at some point.

 

[Flex]

Well I think those that have been around here for a while and that have had reason to talk to taurus concerning repair issues will pretty much agree that the "TRUTH" about Taurus policy is really depending on WHO you talk to, you can get 10 answers that are different IF you call 12 times and ask the exact same question.
and relying on the taurus online catalog of products is certainly a lesson in misunderstanding, lots and lots of mistakes and old info to be found there.
in my opinion the entire Taurus Miami repair station needs over hauling and certainly some classes given in how employees should respond to questions by customers, misleading or guessing at answers only gums up the system more and leads to bad feelings at some point.

IIRC, I don't think that I've contacted Taurus Customer Service more than twice. Once was yesterday and before that maybe 4 years ago. To be sure, I didn't have a lot of confidence in all of the information that I received with my most recent call. Fortunately, my questions weren't immediately critical i.e. if it was misinformation, I'd suffer little if any consequence. Issues that others have discussed might lead to unfavorable outcomes if misinformation is provided by not-so-knowledgeable Customer Service reps. I definitely agree that an "overhaul" is in order at the Taurus operation in Florida. I can't imagine that there isn't some sort of "playbook" or "script" that the CS reps follow when dealing with calls.
RE: the website, I'd task 2 individual to the project. One person with complete knowledge of the product line and corporate policy and the other one well versed in webpage design and function. They would go through the entire site page by page verifying and correcting product info and policy. Might take a day or so at the most! Just sayin'.
Flex

 

[EdinGeorgia]

Well I think those that have been around here for a while and that have had reason to talk to taurus concerning repair issues will pretty much agree that the "TRUTH" about Taurus policy is really depending on WHO you talk to, you can get 10 answers that are different IF you call 12 times and ask the exact same question.
and relying on the taurus online catalog of products is certainly a lesson in misunderstanding, lots and lots of mistakes and old info to be found there.
in my opinion the entire Taurus Miami repair station needs over hauling and certainly some classes given in how employees should respond to questions by customers, misleading or guessing at answers only gums up the system more and leads to bad feelings at some point.

Hopefully, when Taurus gets their new facility in Bainbridge, GA up and running, both their quality of service and quality of CS representatives will improve. With the impending move to GA, I very much doubt you'll see much overhaul in Miami.