Taurus Firearm Forum banner
1 - 20 of 20 Posts

·
Registered
Joined
·
3,328 Posts
Discussion Starter · #1 ·
My new Rossi went back to Miami after less than 20 rounds. Letter says 6-week wait.

Here's what troubles me: I know that Taurus has been selling everything they can ship, both Taurus and Rossi. I understand that. Good for them. But the long wait time projection MIGHT mean that there are more defective pieces going out. Just because they sell more, does that mean they have to repair more?

When I sent the Rossi back, I had to post here to find out HOW to do it. Why? Because I own, or have owned, 5 Taurus guns. And NEVER yet sent one back to the factory, so I didn't know how. Never had to do it. Nor have I ever sent back a Ruger having bought 7 over the years.

Does anyone else wonder if they're rushing the manufacturing process to keep up with the demand and maybe taking some short-cuts?
 

·
Registered
Joined
·
2,088 Posts
The firearms and shooting sport people are busy, more than ever. I think is would irresponsible to assume they are taking short cuts. But like anything including ourselves they ain't perfect. I have stuff on order from Ruger and have been waiting for nearly two months. I ain't bleeding and they are busy.
 

·
Premium Member
Joined
·
17,735 Posts
They always say six weeks, most come back sooner. I've had to send S&W's back, and that was back when they made better guns than today. My boss had to send his Glock back a couple of months ago.

I suggest reserving judgment until the experience is complete.
 

·
Registered
Joined
·
3,328 Posts
Discussion Starter · #4 ·
They always say six weeks, most come back sooner. I've had to send S&W's back, and that was back when they made better guns than today. My boss had to send his Glock back a couple of months ago.

I suggest reserving judgment until the experience is complete.
Hope you're right on that note, glen. Hoping the 6 weeks is a worst case scenario. Would hate to think that quality is slipping. Taurus has been A+ through the years.
 

·
Senior Member
Joined
·
5,686 Posts
Glen is correct, they tell everyone 6 weeks but many come back much sooner. Please be patient, they will make it right.
 

·
Administrator
Joined
·
35,785 Posts
You're absolutely right. They're cranking up production and getting sloppy. I'd buy a S&W instead. Wait - all gun manufacturers are cranking up production? :???:

This happens, with all of them. Be patient and enjoy your gun when you get it back.
 

·
Registered
Joined
·
1,792 Posts
That's true, they always say 6 weeks; but I've seen several threads about folks' guns coming back in 2 weeks after being told that... I think they're just erring on the side of caution in case it turns out to be more serious than first thought.
 

·
Registered
Joined
·
55 Posts
I should not have to send back a new gun because of sloppy assembly. Some folks on this forum have had to send a gun back more than once. It may not be true but what the original poster said looks to be true.
 

·
Registered
Joined
·
6,961 Posts
I should not have to send back a new gun because of sloppy assembly.
I agree with you but sadly, that's what happened to me. I bought a 24/7 G2 .45 brand new in 11/12, never shot a single round through it, cleaned it and found out the barrel had a chip on the muzzle, sent it to Taurus to replace the barrel in 11/12 and just got it back a couple of days ago. The gun spent 4 months in Miami waiting for a new barrel from Brazil.

Taurus always says 6 weeks but many times, the repair just takes a couple of weeks or less and sometimes it takes much longer than 6 weeks like in my (recent) case.
 

·
Registered
Joined
·
4,433 Posts
Although, in my mind at least, ramping up production to the extent that many gun companies have been forced to these past
few months could definitely lead to quality control issues, it is only one factor in repair delays due to the companies having
to backorder parts. Although not as blatant as the ammo and gun shortage, the gun parts side of things is also seeing heavy
demand and shortages due to people stocking up just in case.
 

·
Registered
Joined
·
10,779 Posts
"I should not have to send back a new gun because of sloppy assembly. Some folks on this forum have had to send a gun back more than once. It may not be true but what the original poster said looks to be true."

Really? Then you shouldn't buy anything that is mass produced. I have returned guns from Colt, S&W (multiple), HK, Sig, and Wilson Combat, for failures that occurred during the first 100 rounds. Actually, one S&W, a Model 625, failed on the first shot. Another, a Model 617, needed a gunsmith's help to make it SAFE enough to ship it to S&W. My Sig P229 cracked it's slide at less than 75 rounds. The Hk USP patterned, instead of grouped, from round 1. I have, on the other hand, NEVER had one of my 14 Taurus handguns fail due to a warranty claim.

I've been shooting, and collecting, guns since 1957. I long ago learned how to inspect them prior to bringing them home. No gun of mine in that time has ever been shot before bring cleaned and the internals inspected, either. That chip in the muzzle SHOULD have been found with only the most cursory inspection. Would you buy a car with a knocking engine off the showroom floor?

Every manufacturer uses the "6 weeks" as a repair figure today. Yes, some of the people DO have to send the gun in more than once. However, having worked on cars, I can tell you that many people use the diagnosis of a local "expert" to tell you what is wrong. Then, when what they tell you doesn't fix it, even though you disagreed, they blame you. Guns are returned for "shooting to the left", or for "slide locks open", or slide doesn't lock open", when the rocket scientist holding the gun uses a grip that touches, or covers, the slide-lock, or their trigger work is the equivalent of an orangutan using a microscope, as a hammer. You cannot fix stupid. Too many new shooters, and some more experienced shooters using a mini-gun, expect the gun to somehow fix their errors, and blame everything, and everyone, but themselves. Factor the human element out, and you'sd have a much better idea of actual problems, for any manufacturer.
 

·
Registered
Joined
·
10,779 Posts
Taurus, like S&W has had it's problems. I remember when S&W fan-boys were bemoaning the "new model of the week", and the "total destruction of their QC" in the 1970's. Yet, today, those guns are lauded as "better than today", which opens up an interesting line of thought about current QC.

When they were first imported here, they were typical of South American fit and finish, and priced well below anything comparable from North America. As the years have gone by, the fit and finish has improved considerably, with prices creeping up. You can still buy a Taurus model that is comparable to other brands, but at a reduced price. How anyone could expect the lower prices to equate to more expensive prices is beyond me. Buying a Ford Focus, and comparing it to a Chrysler 300 will show just how many edges were left raw, and noise was left in. However, BOTH will deliver you where you want to go, with the cheaper one doing it, well, more cheaply.
 

·
Registered
Joined
·
19 Posts
Mine was gone 22 days, door to door. The problem was fixed and it is in full working order.
 

·
Registered
Joined
·
21 Posts
Ok....lets be honest. I bet I am not the only one that started buying Taurus for their awesome warranty. Does any one else wonder if they get backed up because of their great warranty. For example, how many more guns does Taurus receive for warranty work compared to Smith just because of the fact they take used guns on warranty. I know what your thinking. Many manufactures have a great reputation of fixing guns that are used. However, I still believe that Taurus gets more back just because of their open door policy. I think there is a large number of people out there that have their S&W or Glock break and they just take it to a gunsmith because they don't want to send try to send it back because there is no more "warranty" on the gun they bought from their neighbor.
 

·
Registered
Joined
·
1,290 Posts
Its just they have to say a longer time like 6 weeks just as a worse case thing that way when you get it in 3 weeks you like alright.
 

·
Registered
Joined
·
1,792 Posts
I agree with you but sadly, that's what happened to me. I bought a 24/7 G2 .45 brand new in 11/12, never shot a single round through it, cleaned it and found out the barrel had a chip on the muzzle, sent it to Taurus to replace the barrel in 11/12 and just got it back a couple of days ago. The gun spent 4 months in Miami waiting for a new barrel from Brazil.

Taurus always says 6 weeks but many times, the repair just takes a couple of weeks or less and sometimes it takes much longer than 6 weeks like in my (recent) case.
That's tough for the guns still being made in Brazil. The CS rep I spoke to recently said all the 700 model pistols were now being produced right there in Miami, so that should cut down significantly on any repairs and/or parts replacements for those guns.
 

·
Registered
Joined
·
10,779 Posts
My HK USP also required a new barrel. The gun took a full six weeks for repair, as they had to get a barrel from Germany, That was years ago, before the latest BATFE antics about international shipping and receiving of guns and parts. It's not like they can just have UPS pick up a load of parts, and head them up here any longer.
 

·
Member Emeritus 1946-2018
Joined
·
35,996 Posts
Almost two years ago, I returned my TCP PT738, which was well over a year old, and Taurus CS kept it for eight weeks.

But, in their defense, they decided to send it before the review board, and that took some extra time.

Nine weeks after I sent it in I received a brand new TCP...so, in my case, my "cloud" had a "silver lining", so to speak. :D

My only other time to return a Taurus handgun, out of the eighteen that I have owned, the repaired gun (Judge Ultralight) was returned to me completely repaired in less than two weeks.
 
1 - 20 of 20 Posts
Top