I'd heard a number of people claim an 8 week turnaround time. So I wasn't going to place a call until I had crossed that point. I thought I would either get a surprise and receive my pistol before I expected it, or I'd have waited long enough to warrant the call.
I called Taurus a few minutes ago. This was my first call since dropping my pistol off for shipping at Gander Mountain on 01/05/07. Taurus claimed they did not receive the pistol until 02/06/07.
I called Gander Mountain only to find out that I dropped the pistol off during their "busy inventory period." The gunsmith claimed that until all shipping/receiving associated with getting the inventory straight is complete, they do not send out pistols for repair.
In fact he said "we can't send anything until this is all completed". I asked if he meant they WON'T send anything out during this period, or if they really CAN'T -- as in they're unable. He confirmed they can, but they won't.
I can still remember shaking the guys hand at Gander, thanking him for helping me with shipping, and him saying, "we'll get this out right away for you, sir!". Yeah. Right.
I explained it would have been nice to find this out when I dropped off the pistol. A simple -- Hey pal, we really won't be able to ship this for you for about 4 weeks, do you still want us to handle this transaction for you? -- would have been real nice.
So Taurus has only had my pistol 4 out of the 8 weeks it's been gone. Gander Mountain has had it the remaining 4 weeks.
The guy at Taurus said it was going to be at least another two weeks before my pistol would be shipped. That puts me at about 6 weeks.
Oh well, I supposed Taurus isn't really out of line as compared to the service others are receiving on this board. It looks like at this point Gander Mountain is the only one who needs a lesson on communicating with the customer.