[SixFalls]

I hate to see it as well, and I have a gun in Miami as we speak. They have had it a month +, and third communication is terrible. However I still have hope of getting my M82B4, back shooting as nice as it once did. In truth, it seems that Taurus is happy recently with being the "low price point" leader, instead of the "value leader", they should be. To make this change, it'll require a new vision in the company. Customers are more understanding if Taurus communicates with them. I recently dealt with Charter Arms Customer service, although not for a repair. The experience was 100% positive and night and day compared to Taurus. Don't misinterpret what I'm saying. We have two Taurus in my house and I my 2018 gun is leaning hard to a Taurus M44 4". But, only if I'm happy with my 82 results. Taurus has an opportunity to earn a customer, or lose one. I have high hopes, and would like to see Taurus do well. But that's in their hands.

 

[SixFalls]

I hate to see it as well, and I have a gun in Miami as we speak. They have had it a month +, and third communication is terrible. However I still have hope of getting my M82B4, back shooting as nice as it once did. In truth, it seems that Taurus is happy recently with being the "low price point" leader, instead of the "value leader", they should be. To make this change, it'll require a new vision in the company. Customers are more understanding if Taurus communicates with them. I recently dealt with Charter Arms Customer service, although not for a repair. The experience was 100% positive and night and day compared to Taurus. Don't misinterpret what I'm saying. We have two Taurus in my house and I my 2018 gun is leaning hard to a Taurus M44 4". But, only if I'm happy with my 82 results. Taurus has an opportunity to earn a customer, or lose one. I have high hopes, and would like to see Taurus do well. But that's in their hands.

Talked to Taurus again today. The 6 week time I was initially told, is now 8weeks. No explanted, no apologizes. I'll likely be looking at other 44'sbesides Taurus.

 

[SixFalls]

Just looked at the Taurus Facebook page, and nothing there as far as complaints surprises me at all. It is the same thing I overhear, not just from the customers, but from some of the salespeople and gunsmiths also. And it goes like this: Why can't Taurus respond to those that have made complaints, not just on their Facebook page, but with their online chat and over the phone? Other companies respond and try to assist the customer. Seems Taurus either can not or will not respond to the customer from the posts I saw.

And then there is what I saw with regards to the 'settlement guns' and the treatment many have received over this long, drawn out affair.

Really makes me wonder about purchasing a Taurus firearm ever again.

I have always been a Taurus fan. However, I'm dealing with thier customer service for the first time. Honestly, it has degraded the value of the life time warranty for me. It's doesn't mean I won't buy another Taurus as of yet. But I am itching for a .44 and as much as I like the M44, other brands will get a hard look, and maybe my business. My last snubby was a Charter Arms, & I'm 100% happy with mine. So, I'll definitely be looking at the 4.2" bulldog.