i don't understand why alot of people have written that the customer service sucks, i tried to look up my new revolver online using the serial number but it didn't work. so this morning i called to get some info. i got transfered to customer service where i was told it was made in october 2006 he also told me, that service online doesn't work. i then went ahead and ordered a set of combat grips for my 605 for $9.i should recieve them in 7-10 days. they were friendly and had a good attitude. 8)