[powerkicker]

Taurus has had my 431 since March 26, 2007. The gun was sent in for failing to fire in DA and really bad point of impact issues. I have been calling every once in a while to check on it. Last week, they said it was all done and waiting to be shipped. Today is friday and no gun so I called to inquire. The CS guy said "Now why hasn't this gotten back to you yet?". He then put me on hold for a bit. He then comes back and says my gun is waiting for accuracy testing by the gunsmith which he says is one guy. The rub? He says he can't find my gun??!! I left him my number and he is supposed to call back as soon as they can find it. ??? I'll keep you posted. I'm not happy right now. I'm at 8 weeks of waiting and now they can't even find it.

 

[powerkicker]

I called back last week after Taurus never called me back as-promised. I was told my gun was done that time and it was never lost. It will ship back the week of June 4th I was assured. Fair enough.

I called today to check in on it 5 minutes ago and was told that they don't know the status of the gun this time...they can only tell me it was logged into their system 3-26-07. I'm now awaiting another call from taurus in which they will disclose my guns status once they can determine what that may be. I explained to the CS rep all I've been through so far and the runaround I've been getting. I'll report back... ???

 

[powerkicker]

Well. Taurus never called back...again.

I have the older 431 that has fixed iron sights. Ramp front, notch rear. I like the styling of the older models better than the more blocky look of the newer guns so I hope my actual gun returns in working order(I can't seem to find a new Taurus 44spl on their site?).

I was shooting; Magtech 240 grain SWC's, PMC 180 grain jhp, and another load which escapes me at the moment. The gun didn't fire reliably with any of them.

Now, in all fairness, I bought the gun used but like-new so I don't blame it's function issues on Taurus per se'. I am miffed however at the poor customer service I've been subjected to. I've been told my gun was ready three times now and that it would arrive "next week" twice now. Still no gun.

 

[powerkicker]

Still waiting. I was told that it would be a "few more weeks" as of this past week. Taurus has exhausted my patience. I have no further use for them. I'm glad some of you guys got good ones to begin with...

 

[powerkicker]

Still no gun...

 

[powerkicker]

I called Taurus today to ask after my revolver. The girl I spoke with was very nice and when I gave her my service order number, she asked to put me on hold while she checked into it. She came back a moment later and told me that in all honesty, they're not sure when a replacement barrel would ever arrive. Before I could even get another word out, she added (paraphrasing here)"But we'd be happy to send you a new revolver or similar kind if you'd like". Well, sure says I and then she goes to see what is in stock. She tells me 44 specials are rare around the factory and asks if I'd like a .38 spcl. I said I'd really rather have a 44. "How about a 44 magnum sir?". I paused a moment and replied "Well, if you mean you have a 44 magnum tracker there you're willing to go even on, I'm all for that and that would be fine". She said "Okay, let me talk with my supervisor and I'll call you back"...and you know what??!! For the first time that I can recall, she did call right back! As it now stands, I have a Taurus tracker 4" blued 44 magnum heading my way next week or two in trade for my older (but 98%) 431. I was really looking forward to carrying that snubby .44 spcl. but I think that the offer and commitment of a 44 magnum tracker is a good gesture. I'm not thrilled with the run around I've received 'til now, but this really is a first class effort by Taurus to make it right in my opinion. I'll report again when the new gun arrives and I get it to the range to insure servicability.

 

[powerkicker]

In my experience as a data analyst in this field over 90% of merchandise returned was not defective but the system has to review/inspect and make a warranty determination on 100% of ALL returned merchandise.

I'm sure that does happen, but in all fairness, I'm a fully competent shooter and I know my way around guns. I also think the fact that Taurus is just replacing the gun outright suggests that I was correct in my assertion that it was/is out of spec.

 

[powerkicker]

I agree totally...Taurus firearms are on par with other manufacturers however their customer service system is not. I'm not complaining, I just think that things could be much better. My 444MULTI was there for SIX weeks for a MISSING FRONT SIGHT. Taurus needs to take a page out of S&W's handbook on how to deal with repairs and maintenance. Example: I sent in an older model 36 snubbie to be nickel plated over the old blue finish. It was back to me within a week after they received it.

I likewise sent a 629 S&W in for a barrel swap(not warranty work-I just wanted something different and paid for it) and the guys at S&W had it back to me in about two weeks as I recall.

 

[powerkicker]

Two weeks from the recent promise of a gun made to me by Taurus customer service on Aug31 is tomorrow. I have no gun and no word from Taurus yet but was promised a gun within 2 weeks. Any odds on whether Taurus does what they said this time? Tomorrow's the day. I'm exited! Should I be...time will tell.

 

[powerkicker]

Thanks Qwiks draw! Pleading my case to another Customer Service guy is certainly going to help! I'll post over there in that thread

 

[powerkicker]

No gun and no word here or in the thread you mentioned Qwiks draw, which I did post in as suggested.I see Richard had responded to others in the thread but not me. I PM'd him too with a link to this thread and he pm'd back that he couldn't open this thread for some reason. Odd. I guess I'll call again on monday :-\

 

[powerkicker]

I called today and was told that it was pulled from inventory this morning and would ship either this afternoon or more likely tomorrow. I'm excited again.

 

[powerkicker]

...and then, they shipped me a Taurus 44 magnum Tracker that has a timing problem and a sticking trigger that I will send back to them monday