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Taurus customer service...they can't find my gun at this moment??!!

2721 Views 28 Replies 13 Participants Last post by  powerkicker
Taurus has had my 431 since March 26, 2007. The gun was sent in for failing to fire in DA and really bad point of impact issues. I have been calling every once in a while to check on it. Last week, they said it was all done and waiting to be shipped. Today is friday and no gun so I called to inquire. The CS guy said "Now why hasn't this gotten back to you yet?". He then put me on hold for a bit. He then comes back and says my gun is waiting for accuracy testing by the gunsmith which he says is one guy. The rub? He says he can't find my gun??!! I left him my number and he is supposed to call back as soon as they can find it. ??? I'll keep you posted. I'm not happy right now. I'm at 8 weeks of waiting and now they can't even find it.
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drummin_man627 said:
I just read the S&W waranty. It says "original" owner". So if you buy one used, you're probably S.O.L. Maybe S&W should follow Taurus. I know that if I buy a used Taurus and it breaks, it'll get fixed. I may have to wait, but it will be repaired.
Does anyone have a broken 908 for sale? lol
Maybe that is part of the problem. They are fixing 20 year old guns that have been bouncing around in a truck for the past 19 1/2 years.
Taurus is also very aggressive in releasing new product lines.
Maybe they need to split the service dept into 2 groups.
One that fixes older models and one that is working on new stuff.
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