Powerkicker I don't blame you at all for being ticked off at Taurus. From what you are saying they have horribly dropped the ball. It would seem that there is a huge disconnect in communication between customer service and the tech people who work on tickets. I would recommend that if you haven't already, you sit down and write a letter to the director of customer service, the vice president of the appropriate department and the president of the company. I would share with them your story, and also point out how they should fix internal communications within their company so customers can get accurate timely information. I would be inclined to recommend they go to a web based ticketing system that the customer can access with a ticket number so that they can see the process from reciept of the gun, to repair, to shipping.
I, for one, wouldn't blame you if you told them to keep the gun and their lousy service. However, if enough customers write in and not only tell them they SUCK at customer service, but also provide suggestions on how to fix their customer service issues, then Taurus could change. Indeed, they want to change because they want to make money. They probably haven't had the positive feedback from customers as to what they should be doing to give them an idea as to what customers want.
I hope things work out for you soon!
I, for one, wouldn't blame you if you told them to keep the gun and their lousy service. However, if enough customers write in and not only tell them they SUCK at customer service, but also provide suggestions on how to fix their customer service issues, then Taurus could change. Indeed, they want to change because they want to make money. They probably haven't had the positive feedback from customers as to what they should be doing to give them an idea as to what customers want.
I hope things work out for you soon!
