Re: Taurus customer service...the can't find my gun at this moment??!!
Powerkicker. If the gunsmiths have the gun I wouldn't worry just yet that it is lost.And I would want the gun test proofed prior to leaving the factory, which they are doing.
There may be glitches in the tracking if done by computer. Heck, even FedEX and UPs have had their troubles with tracking at times and sometimes regularly. That's been making the business pages here on a regular basis. This is not just a random problem. Lots of companies across the U.S. have been reporting or are having this reported about them.
Granted that doesn't make the situation any better. Nor does make your anxiety any less. I can empathize with that.
As for Taurus having the gun a long time, it would be nice to get the gun back quicker.
That is a problem they need to work on. Other gun companies have had similar reports on them as well. It all depends somewhat on what needed to be done. Though streamlining things might need to be done.
Some members and staff have reported snail like progress and others report the gun is back in a few weeks.
Would be nice to know how the factory prioritizes repairs and executes repairs.
This might be a good question to put directly to management.
If a list of well thought out questions was put before Taurus Customer Service, they said these questions would be accepted and answered by their staff. This was some months ago when we made them aware of us though we have had no contact directly with Taurus or otherwise since.
It was made known that the staff would parcel the questions to the respective branches of the company so the response could come from the the people directly involved with the question and not form somewhere else.
Sounds like a plan.
Might be time to start such a list.
Powerkicker. If the gunsmiths have the gun I wouldn't worry just yet that it is lost.And I would want the gun test proofed prior to leaving the factory, which they are doing.
There may be glitches in the tracking if done by computer. Heck, even FedEX and UPs have had their troubles with tracking at times and sometimes regularly. That's been making the business pages here on a regular basis. This is not just a random problem. Lots of companies across the U.S. have been reporting or are having this reported about them.
Granted that doesn't make the situation any better. Nor does make your anxiety any less. I can empathize with that.
As for Taurus having the gun a long time, it would be nice to get the gun back quicker.
That is a problem they need to work on. Other gun companies have had similar reports on them as well. It all depends somewhat on what needed to be done. Though streamlining things might need to be done.
Some members and staff have reported snail like progress and others report the gun is back in a few weeks.
Would be nice to know how the factory prioritizes repairs and executes repairs.
This might be a good question to put directly to management.
If a list of well thought out questions was put before Taurus Customer Service, they said these questions would be accepted and answered by their staff. This was some months ago when we made them aware of us though we have had no contact directly with Taurus or otherwise since.
It was made known that the staff would parcel the questions to the respective branches of the company so the response could come from the the people directly involved with the question and not form somewhere else.
Sounds like a plan.
Might be time to start such a list.
