I called customer service about 11 days ago finally got a call yesterday. My question was i wanted to purchase the new protector polymer with the wood simulated grips. My local gun shop ordered 4 different times kept sending the rubber grips so i finally gave up. Called customer service he tells me they were made for a certain buyer and could only sell them to them. I asked why they were on the front page in the catalog he said in so many words oh well. I asked can i just get a set of grips them he says when there contract expires. why cant they just be honest it should be against the law to advertise take your order send the wrong stuff and then tell you you cant get them. Its a shame i own 6 taurus handguns i consider myself a loyal customer. Thats my story and i'm sticken with it !