My first PT111, was totally a wipe out, defective in the feed ramp area.
The selling dealer was Davidson's and they replaced it within 24 hours. The 2nd one was OK, but turned out had a cracked mag, again replaced within 5 days, "but thanksgiving was in there", that was the reason for the 5 days. No freight company shipping over turkey day.
The local FFL rep was outstanding helping with these exchanges. So if your dealers, and FFL reps want to help you with defects or repairs you can say they represent Taurus and themselves in the most positive light.
I just purchased a Rossi, 461 that I take delivery of Tuesday from BudsGunShop, which is only about 70 miles from me in KY. So I am driving to pick it up. Will advise if I have any problems with their service or anything else about this purchase. I note that all the Rossi revolvers are made in a Taurus owned plant, and the mailing address for warranty is on the same street in Miami, FL. Hmmm!!