Satisfied warranty replacement customer
Recently my Taurus Judge public defender polymer separated on the frame where the top strap meets the forcing cone. Wanting to receive prompt replacement for the un-repairable firearm I processed my return through the mega box sporting goods store it was purchased. I chose this route over sending it directly for the clout and record of warranty service I would receive from Taurus.
Noting problems with customer service through the website and chat text experienced by forum members here concerning response time I waited three weeks and just called them on the phone. Yes it took 15 minutes wait time but I was informed my firearm was not serviceable and a new one would be sent to my sporting goods store. I would need to process per my states requirements like a new firearm purchase as the serial number would be different. She would send replacement authorization forms immediately.
That's it, no hassle no fuss. The girl was polite, professional and aware of my firearms failure details reading them back to me just as I've written them to you. She confirmed no other incident of such nature was known to her. She sought to satisfy me and my sporting goods store needs for obvious reasons and made me feel comfortable as a customer.
In conclusion I believe contacting them by phone in person (after a reasonable time) is a must as it took that to get any in-house authorization form moving. Verify they've received your shipment through the website tracking feature and pace out your call a couple weeks from that. Unless the whole thing was a stroke I expect the next call to come from my sporting goods dealer telling me my new Taurus Judge PD is ready for pickup.
be well
Homey
Recently my Taurus Judge public defender polymer separated on the frame where the top strap meets the forcing cone. Wanting to receive prompt replacement for the un-repairable firearm I processed my return through the mega box sporting goods store it was purchased. I chose this route over sending it directly for the clout and record of warranty service I would receive from Taurus.
Noting problems with customer service through the website and chat text experienced by forum members here concerning response time I waited three weeks and just called them on the phone. Yes it took 15 minutes wait time but I was informed my firearm was not serviceable and a new one would be sent to my sporting goods store. I would need to process per my states requirements like a new firearm purchase as the serial number would be different. She would send replacement authorization forms immediately.
That's it, no hassle no fuss. The girl was polite, professional and aware of my firearms failure details reading them back to me just as I've written them to you. She confirmed no other incident of such nature was known to her. She sought to satisfy me and my sporting goods store needs for obvious reasons and made me feel comfortable as a customer.
In conclusion I believe contacting them by phone in person (after a reasonable time) is a must as it took that to get any in-house authorization form moving. Verify they've received your shipment through the website tracking feature and pace out your call a couple weeks from that. Unless the whole thing was a stroke I expect the next call to come from my sporting goods dealer telling me my new Taurus Judge PD is ready for pickup.
be well
Homey
