Ridiculous taurus company policy

3557 Views 27 Replies 22 Participants Last post by dogchild, Jun 27, 2013

GPT1911ARG

Discussion Starter · Jun 26, 2013

I will add more specific info if nesscessary if i can (names etc), as i'm gonna do this off the cuff. I feel i need to let others know of my expierience with taurus usa with regard to my pt1911ar. I have owned my pt1911ar for several years now and was very happy with it. During that time i hadn't taken the slide apart. Since i have fired several hundred rounds in that time, i felt it was time to do so and clean. While reassemling the slide, the firing pin stop spring, part #1.13 did what it does and sprung out of my clumsy fingers and became lost. I contacted taurus. Ultimately they said that spring is a "restricted part", because it is part of a safety mechanism. Now, i can understand if i had to send in the slide because i was not able to figure out the problem, taurus would want to look at it because if the spring had worn down and was causing the plunger to block the firing pin, they would want to look at the firing pin for damage as well. But in this case nothing was wrong with any of the parts. I simply lost the spring and wanted to replace it. I have spoken to taurus several times to no avail. They would say thing like "you shouldnt be breaking down your slide because it could void your warranty". Which is ridiculous because over time, carbon with also get onto the firing pin and firing pin spring and could cause it not to function, therfore, no bang. Then they said they "could not recommend the use of the same part from another source because it would not be a genuwine taurus part, again voiding the waranty". I told them the slide has to be taken apart eventually because there is going to be carbon buildup and the firing pin functioning is obviously very important. And to heck with my waranty, and just sell me the part if you don't want me to use an "non genuwine taurus part" they wouldn't do it. They wanted me to send in the whole slide i guess to verify what i was saying, and it would cost $50 to do so. I said no because its nuts to spend $50 for a $3 part, probably less than $3 part. So, just so you know a little about the policies of taurus usa. Left a really bad taste...buyers remorse. Next gun a buy i will be calling the manufacturer and asking 2 questions. Do any of their guns have this dumb safety design and do they have a list of "restricted parts" they cannot sell to their customers as they need them.

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TexasDeputy

· #2 · Jun 26, 2013

Calm down <SMILE> and see if any of these would meet your needs:

firing pin block spring at Brownells

Reactions: 4

TexasDeputy

· #3 · Jun 26, 2013

Some more resources:

D&L Sports™ Locking 1911 Firing Pin Stop

1911 Auto Hardcore Firing Pin & Firing Pin Stop - Blue Harcore Firing Pin Stop

Firing Pin Stop falls out - why? - 1911Forum

ARMSLIST - For Sale: 1911 Firing pin, Firing pin spring, firing pin stop 3 30 coil recoil springs, and ejector

http://www.midwayusa.com/find?userSearchQuery=1911+firing+pin

The M1911 Pistols Organization Forums Site - 1911 and 1911a1 spring rates/Wolff spring rates

Firing Pin Safety Block Spring, 3-Pak : 1911 AUTO FIRING PIN SAFETY BLOCK SPRING | Brownells

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charliemike

· #4 · Jun 26, 2013

A restricted part? Like an NFA sear/timing mechanism? Like a sound suppressor? Oh, you mean a firing pin spring? WHA.....? That sounds like maybe the customer service rep got confused. By that logic, I can't order a thumb safety or plunger spring. Just doesn't wash. I would try higher.

MilProGuy

· #5 · Jun 26, 2013

So...you joined this forum to complain about the Taurus repair policies? :icon_rolleyes:

Reactions: 5

nechaev

· #6 · Jun 26, 2013

I believe Ruger has a similar policy, meaning that they will not sell specific replacement parts for their firearms, but rather, want to fit and replace them themselves. Come to think of it, so does Smith and Wesson. I had to send a mini-14 bolt in the have the firing pin replaced, and a Smith and Wesson model 29 to have the star extractor replaced. I think that the companies consider it a safety and liability issue to make sure the part is properly and safely installed. Sorry for the inconvenience. Maybe, use one of the links to purchase an aftermarket spring.

RichO

· #7 · Jun 26, 2013 (Edited)

It is a ridiculous policy, and as Nechaev mentioned, not limited Taurus alone. I'm guessing that the problem can be
traced back to gun-ignorant company lawyers and insurance auditors getting a little too full of themselves. I'm
guessing these are the same geniuses who say that if you do anything to make your gun look nicer, the warranty
is void.

If you want to replace the spring with a Taurus part, you may be able to have a local gunsmith order it for you.

Reactions: 2

texastaurusguy

· #8 · Jun 26, 2013

NO manufacturer wants to be sending out parts like that. Since it's a 1911, it's a good thing that you have a bunch of options, as TexasDeputy shows you above.

Reactions: 1

JHPRICE

· #9 · Jun 26, 2013

Welcome from North Fla

jhp
there are plenty of replacement springs avalible on the market My lgs sales taurus and they have a smith on site he orders parts from taurus direcct and does waranty work this is how i got my screw for free for my pt1911 rear sight;
You will find most good manufacturers are this way. My sons glock had a simular issue but one of our customers is the armourer for sherrifs dept so he had the peice and installed it for him but glock was firm about not giving him the peice.

Scott8mm

· #10 · Jun 26, 2013

I too find this policy frustrating, particularly with my 709 where the restricted parts list seems to get longer all the time. I'm sure the lawyers and citizens who don't know that "hot coffee is hot" are to blame. FEDEX must love this policy!

Magnum_Gauge

· #11 · Jun 27, 2013

I love these posts.

Reactions: 1

Fishinkeylargo

· #12 · Jun 27, 2013

Lawyers...Lawyers...Lawyers

Reactions: 1

ozzy

· #13 · Jun 27, 2013

You have issues my friend, slow down and take a breath.

GPT1911ARG

Discussion Starter · #14 · Jun 27, 2013

I'd already taken care the problem before joining the forum...thank you all for the links to other sources for the spring. I appreciate that. Very good idea about getting the spring through a gunsmith. That's the best part about forums...consumers helping each other with suggestions, and in my case, information about just one manufacturer. That's why i joined this forum (milproguy). An informed consumer is a better consumer. And there are people new to purchasing firearms, so hopefully some useful info for them and more experienced buyers alike. Thanks everyone.

Reactions: 2

oso

· #15 · Jun 27, 2013

It's a 1911 who cares about the warranty, there are so many aftermarket parts just buy a spring from brownells or midway and be done with it. If the pistol works initially i don't care about warranty, i will fix/replace the parts myself if it voids warranty so be it.

ozzy

· #16 · Jun 27, 2013

GPT1911ARG said:
I'd already taken care the problem before joining the forum...thank you all for the links to other sources for the spring. I appreciate that. Very good idea about getting the spring through a gunsmith. That's the best part about forums...consumers helping each other with suggestions, and in my case, information about just one manufacturer. That's why i joined this forum (milproguy). An informed consumer is a better consumer. And there are people new to purchasing firearms, so hopefully some useful info for them and more experienced buyers alike. Thanks everyone.

For a moment I thought the ban hammer would be deployed.

Reactions: 1

mingaa

· #17 · Jun 27, 2013

MilProGuy said:
So...you joined this forum to complain about the Taurus repair policies? :icon_rolleyes:

WELL, at least he kept it to just-one-para-graaaaaph.

Reactions: 1

RScottie

· #18 · Jun 27, 2013

GPT1911ARG - Large corporate policy, while not always logical to the average person, make perfect sense to the bean counters and lawyers that advise the company on their policies.

See, they do not know how much you know about taking a slide apart and putting it back together. And, since the spring is in a location that cannot be accessed without some taking it apart, they are afraid that you will put the whole thing back together incorrectly and suffer a major malfunction.

And, then your loved ones will sue them for you getting your head parted by a runaway slide.

When they try and fight it, the jury will only hear that Taurus gave you the go ahead to work on it by sending you the spring even though it was not recommended and against company policy. Taurus attempts to use the defense that you told them you knew what you were doing but the jury wasn't buying it.

The jury feels sorry for your surviving family and awards them millions.

The prices of my favorite firearms go up.

So, it may not make sense to you or anyone that knows what they are doing. But we live in a litigious society and lawsuits have to be avoided.

Hey, stick around a while. This is a great forum!

Welcome from northeastern Kentucky! :wave:

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jonrjen

· #19 · Jun 27, 2013

It ain't poor Taurus policy, it is a overly litigating society. If it were listed under a policy sub-heading it would be that of "CYA".

Scott8mm

· #20 · Jun 27, 2013

nechaev said:
.... I had to send a mini-14 bolt in the have the firing pin replaced,...

This is a major reason I got an AR-15 instead of a mini-14 (I seriously considered both). Same basic capability but I can get any AR part from multiple sources and repair on-site on my timeline.

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