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I had the same problem about a year ago(after I first got my PT111 Pro). I put about 20 rounds thru it and the spring popped out the front. Put it back in and after another 15 rounds it popped out again. Sent it off to Taurus and received it after 2 months (2 very long months, I might add...). I have since put about 900 rounds thru it and have not had 1 problem. It has been a great gun. So, yes, there is hope for you and your friend.
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