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429 Posts
Second time out shooting my PT1911, and teaching my wife to shoot the gun. NEITHER of us can hit paper. Upon closer inspection, I notice the rear sight has shifted way over to the left. I call my "smithy" who is 10 minutes away and he's available to check it out. Bottom line is that I lost the Rear Sight screw. I JUST got off the phone with "Maria" at Taurus Customer Service. She was extremely helpful, polite and a joy to talk to. I got her permission to use her name, and she was familiar with the Forum here. She was happy to hear that I was going to post of a positive experience. She is shipping me (2) replacement screws at no cost to me.
As a society, we're usually so quick to complain when things don't go our way. We need to be equally quick to praise Customer Service when they give excellent service. I got off the phone with Maria with a positive attitude, wished her a good weekend and we made each other's day. Thank you, Maria and Taurus!
As a society, we're usually so quick to complain when things don't go our way. We need to be equally quick to praise Customer Service when they give excellent service. I got off the phone with Maria with a positive attitude, wished her a good weekend and we made each other's day. Thank you, Maria and Taurus!