In 2011/2012, how can any company that's worth a damn NOT have an email address to reach Customer Service?
This is directly from Sturm Ruger.Contact Us - Call our Customer Service Department if you would prefer to talk to a service representative directly or contact us by mail by sending a letter to our Customer Service Department, and we'll get back to you with a phone call or a letter in return.
This thread has about gone as far as it can. Might be time to shut it down.
Why so grouchy?? Did you just expect everyone here to agree with you?So, that's how it works on this forum? Someone posts, what to them, is a complaint and because it's not deemed a valid complaint the thread gets closed. If the Complaints section is for only complaining about what the majority feel or what everyone agrees with, why bother even having it? I posted this as a complaint by me. I don't care you if you prefer to use the phone or not. That's not me, that's you. Amazing.
I concur that it would be nice, but as has been pointed out, not likely. I work a lot of non-standard, and night shifts so it can be difficult to take care of some business during 'business hours', and the time-zones compound that. In the interest of 'fairness', I'm not sure how old some of the threads are, but I've read many stories about phone calls to CS that exemplify all the cited mis- communication problems of an email system, for example - multiple CS reps said that "The PT917 has the SAME front sight as the PT92". It's not inherent only to Taurus CS, but people in general. Perhaps, as a compromise, after an initial phone call to start the process and get a case # generated, one could get email access as long as the case # is referenced??In 2011/2012, how can any company that's worth a damn NOT have an email address to reach Customer Service?