New Taurus firearms don't have lifetime warranty

35836 Views 122 Replies 71 Participants Last post by Taurus1965, 11 mo ago

rhuber

Discussion Starter · Mar 20, 2018

I did not know this:
https://www.taurususa.com/repair-policy.cfm

Reactions: 4

1 - 20 of 123 Posts

Echo40

· #2 · Mar 20, 2018

Taurus International said:
The Taurus Unlimited Lifetime Repair Policy extends to all Taurus USA firearm models in production prior to January 1, 2017.

Wow, way to lower the bar yet again, Taurus... This is extremely disappointing and honestly effects my opinion of Taurus negatively, as well as influential towards the possibility of my purchasing Taurus brand firearms in the future. (And considering that I was interested in eventually purchasing a Spectrum, PT92, and PT1911, that's quite a bit of lost revenue for Taurus.)

Seriously, I've defended Taurus in the past for their inconsistency in terms of quality/reliability because of their relatively low price as well as the fact that they stood by their products with a Lifetime Warranty, (regardless of horror stories of parts availability and the long waiting times between shipment/repair) but now that they've dropped their Lifetime Warranty, I can no longer recommend a Taurus brand firearm in good faith.

Also, I can't prove it, but I swear that sentence wasn't there last year because I actually read that page top to bottom before buying my Judge during Summer 2017 and had that been there at the time then I would have likely chosen the S&W Governor instead.

I really wanted to think the best of Taurus and believe in them to turn things around, but this sort of indicates otherwise that they intend to stay the course of cutting corners, which is something I just can't support.
Oh well, at least I only have purchased one Taurus firearm so far which has functioned flawlessly as far as I can see, but sadly it was manufactured in 2017, so if it should fail in the future, I'm out of luck.

Thank you for bringing this to my attention, you saved me quite a bit of money down the line which will now go towards firearms by brands who stand by their products and don't go cutting corners at every turn.

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GunnyJoePHNX

· #3 · Mar 20, 2018

"Lifetime Warranty" is still in effect except that it only refers to how long you can expect them to keep your weapon for repairs.
Send in your weapon and you might get it back sometime during your lifetime.

Reactions: 5

mongochicago

· #4 · Mar 20, 2018

I am waiting to see how long it is before I get my 992 back from warrantee repair. 7 weeks and counting.

Bellows1

· #5 · Mar 20, 2018

Can someone point out to me where it says it is no longer a lifetime warranty?

Is it possible that this policy notice was posted over a year ago...covering everything up to that date? And will cover everything new going forward. I ain't saying it will, but nothing in that policy says it won't.

ColoradoJim

· #6 · Mar 20, 2018

Key section in that is "in production prior to January 2017."

So by that reading, only new models like the Spectrum are not lifetime warrantied.

Reactions: 4

cnj

· #7 · Mar 20, 2018

But it is confusing. The new TH wasn't in production prior to Jan 1, 2017, but when you go to print out the spec sheet for that pistol, look what is on the last page (screen shot just taken 10 minutes ago):

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Echo40

· #8 · Mar 20, 2018 (Edited)

Bellows1 said:
Can someone point out to me where it says it is no longer a lifetime warranty?

Is it possible that this policy notice was posted over a year ago...covering everything up to that date? And will cover everything new going forward. I ain't saying it will, but nothing in that policy says it won't.

Negative. Like I said, I read that page from top to bottom sometime in June of 2017, just before I placed my order for my Judge because I was on the fence about whether to buy a Judge or a Governor, and the Lifetime Warranty was ultimately what tipped the scales for me, ergo if that notice had been there last year, then I'm certain that I would remember it.

ColoradoJim said:
Key section in that is "in production prior to January 2017."

So by that reading, only new models like the Spectrum are not lifetime warrantied.

We may have to contact Taurus for clarification on the matter, as the wording there really is awkward... Assuming that you're right, then my Judge should be covered under warranty regardless of being manufactured in 2017 because the specific model has been in production since 2008.

cnj said:
But it is confusing. The new TH wasn't in production prior to Jan 1, 2017, but when you go to print out the spec sheet for that pistol, look what is on the last page (screen shot just taken 10 minutes ago):

And the plot thickens yet again... I would imagine that is just a mistake, something that they've been stamping every spec sheet with for so long that they never thought to exclude it from future spec sheets, but it's anyone's guess at this point.

Regardless, thank you for bringing this to my attention. I just downloaded the spec sheet for my Judge which has the same stamp, so now if my Judge even needs service/repair, then I have something to lean on them with a bit.

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Bellows1

· #9 · Mar 20, 2018

Tuco_Ramírez said:
Negative. Like I said, I read that page from top to bottom sometime in June of 2017, just before I placed my order for my Judge because I was on the fence about whether to buy a Judge or a Governor, and the Lifetime Warranty was ultimately what tipped the scales for me, ergo if that notice had been there last year, then I'm certain that I would remember it.

We may have to contact Taurus for clarification on the matter, as the wording there really is awkward... Assuming that you're right, then my Judge should be covered under warranty regardless of being manufactured in 2017 because the specific model has been in production since 2010.

I still don't see anywhere, that is says anything different for the warranty. If it was one/two year, it would say one year/two year somewhere. They may update it in the future, but I think it's just an out of date page... not surprising, they still have the PT111 Millennium G2 listed.

Bellows1

· #10 · Mar 20, 2018

Straight from Taurus customer service.

Fran
12:01 p.m.
Sorry no. It will have a one year warranty.

Reactions: 5

silverstring

· #11 · Mar 20, 2018

One year is standard for some other Firearms warranty periods. So am not surprised to see Taurus scrambling to join them at the bottom of the customer service heap. I also am not sure I would be willing to purchase a new production Taurus firearm, maybe after it has had 2-3 years of stellar performance I might. But will not be an early adopter,,well unless they ever get their new PT1911 offerings on the shelves. But realistically I am not pinning much hope on our forum namesake surviving much longer.

Reactions: 4

right2arms

· #12 · Mar 20, 2018

Yep, one year on new models. Other commenters have mentioned it like on this YouTube video:

As I pointed out a couple days ago on a G2C thread, I wish someone would actually open up their manual and read it for a change. Take a pic and post it.

cnj

· #13 · Mar 20, 2018

Bellows1 said:
I still don't see anywhere, that is says anything different for the warranty. If it was one/two year, it would say one year/two year somewhere. They may update it in the future, but I think it's just an out of date page... not surprising, they still have the PT111 Millennium G2 listed.

The Instruction Manual for my Taurus Spectrum specifically states:
"Taurus Holdings, Inc., d/b/a Taurus USA hereby provides the following ONE-YEAR LIMITED WARRANTY to the original retail purchaser of the enclosed Taurus Spectrum".
So, it looks like it will be in the Instruction Manual for each individual firearm.
No lifetime repair policy that travels with the gun anymore (this was a good selling point for when I have sold Taurus firearms in the past), and now only a one year warranty for the original owner. Resale (that wasn't all that strong anyway) will take a hit due to this, no doubt.

Reactions: 1

Desperado

· #14 · Mar 20, 2018

Adios, Taurus !!!
I bought my last Taurus firearms when I bought my two 85's almost two years ago. Sadly, I even regret doing that now.
This is what you get when you put a cost cutter from the financial sector in as CEO. They will do anything to cut costs. Sadly, it takes a business down to a point of no return if it continues unabated.
As I have said before, and will say again, it is a sad state of affairs at Taurus.
And I have also said that I have serious doubts about the future of Taurus. Those serious doubts have just grown even more serious.

Reactions: 3

one42A

· #15 · Mar 20, 2018 (Edited)

18

Per Fran all 'new' models have a 1 year warranty and all 'old' models keep a life warranty.
Even FIAT offers a 3 year warranty!!!

System
1:04 p.m.

Welcome to taurususa Robert, Fran will be right with you. Your chat ID is SMX032018050418-462285.

Fran
1:04 p.m.

Thank you for contacting Customer Care. My name is Francesca. I will be assisting you today!

Fran
1:04 p.m.

Good Afternoon, how may I help you today?

1:05 p.m.
Robert

Can you tell me what the warranty is on all NEW Taurus firearms is?

1:05 p.m.
Robert

Those made after 1/1/2017

Fran
1:08 p.m.

I can definitely assist you

Fran
1:08 p.m.

Do you have the serial number of the firearm?

1:09 p.m.
Robert

I would like to know what your new warranty is. Taurus states that the lifetime warranty only applies to guns made prior to 1/1/2017. What is the standard warranty for guns produced after that date.

Fran
1:10 p.m.

If you have any of the new firearm that came out it will only have a one year warranty. For example if you purchase a Spectrum it will be a one year warranty.

1:11 p.m.
Robert

What about carryover models? IE the PT92 or the M85 etc.

Fran
1:12 p.m.

Lifetime warranty

1:12 p.m.
Robert

Can I get a copy of the warrany ?\

Fran
1:13 p.m.

https://www.taurususa.com/repair-policy.cfm

Fran
1:14 p.m.

You can refer to the website.

1:16 p.m.
Robert

Sorry but that is NOT a warranty only a repair policy. Surely Taurus must have a written warranty warranty .

Fran
1:21 p.m.

Warranty is part of the repair policy . There is no copy that we can send you. I do apologize for the inconvenience this may cause.

1:21 p.m.
Robert

Thank you and good bye.

Fran
1:21 p.m.

You're welcome it was a pleasure assisting you today. Have a great day!

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BigBlue

· #16 · Mar 20, 2018

That should make the guns a lot cheaper as they don't have costs in warranty repairs after the first year. I'm waiting for the price drops that surely will follow.

Reactions: 2

right2arms

· #17 · Mar 20, 2018

cnj said:
The Instruction Manual for my Taurus Spectrum specifically states:
"Taurus Holdings, Inc., d/b/a Taurus USA hereby provides the following ONE-YEAR LIMITED WARRANTY to the original retail purchaser of the enclosed Taurus Spectrum".
So, it looks like it will be in the Instruction Manual for each individual firearm.
No lifetime repair policy that travels with the gun anymore (this was a good selling point for when I have sold Taurus firearms in the past), and now only a one year warranty for the original owner. Resale (that wasn't all that strong anyway) will take a hit due to this, no doubt.

Thanks CNJ. I'm sure it is the same way with TH, G2C, 1911 Officer and commander, new revolvers, etc. They used to put a registration/warranty card in the box too that would talk about the lifetime warranty. Wonder what they are shipping now? I wonder if there will be some printed insert into old printed manuals or in the box explaining this for older models that are still in production, but manufactured after Jan of 2017?

Between this warranty change and changing model names and/or discontinuing models to only have to stock parts for 5 years after discontinuation, Taurus is really trying to become what a lot of people have been saying for years......a disposable gun manufacturer. This would be completely different if they stocked and sold all the parts for their guns and supported gunsmiths with the parts, but I do not see that happening.

Reactions: 3

Driswalds

· #18 · Mar 20, 2018

Now I understand the name change on the G2's. Its a new model with the one year warranty.

Reactions: 5

Shooter9mm

· #19 · Mar 20, 2018

Warranty card that came with my PT709 Slim manufactured during 2017 and purchased in November, 2017 states that it carries a Limited Lifetime Warranty for repairs and parts.
It states that Taurus firearms manufactured since July 4, 1975 fall under this warranty.

That would seem to indicate the new warranty applies only to the new models, such as Spectrum, that were introduced after January 1, 2017.
I hope that is indeed the case for all of us who may have purchased the existing models during 2017.

Reactions: 1

right2arms

· #20 · Mar 20, 2018

Thanks one42A. Answer feels a little shaky on that carryover question you threw out there to Taurus is my gut feeling, but i just might need a Tums or something

. Plop, plop, fizz, fizz...nope that ain't even helping...

"1:11 p.m.
Robert

What about carryover models? IE the PT92 or the M85 etc.

Fran
1:12 p.m.

Lifetime warranty "

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