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104 Posts
Back on 8/21 I called the CS dept as the recoil spring assembly shot through the slide and asked them if they had the assemblies in stock and was told yes we have plenty. I send the assembly to them on the 22nd having been told I should have my new part back in about 5 working days. GREAT!
I call today since it's been 8 days and I am told they do not have my original assembly or can't find it at the moment AND that the parts are back-ordered but should be in in the next 2-4 weeks. They can't even find the online form I filled out. Jeez, I understand that malfunctions do happen and things break so I am not bent about that. However, I am bent that they can't find my assembly and that I was told they have the parts in stock when in reality they do not.
They really need to hire a top notch CS Director to revamp their department. Of all the negative things I read on the net about Taurus the most common and most recent complaint is about the CS department.
Well, I gave them my address again and they said they'd send one out right away.
Does anyone know if another company makes these or is Taurus the only company you can get them from?
I call today since it's been 8 days and I am told they do not have my original assembly or can't find it at the moment AND that the parts are back-ordered but should be in in the next 2-4 weeks. They can't even find the online form I filled out. Jeez, I understand that malfunctions do happen and things break so I am not bent about that. However, I am bent that they can't find my assembly and that I was told they have the parts in stock when in reality they do not.
They really need to hire a top notch CS Director to revamp their department. Of all the negative things I read on the net about Taurus the most common and most recent complaint is about the CS department.
Well, I gave them my address again and they said they'd send one out right away.
Does anyone know if another company makes these or is Taurus the only company you can get them from?