Yes-sir, if your purchase was within the first year of warranty. After that, they fix it but you pick up the shipping tab, which a round trip ticket to Miami is about $60 with UPS or Fed-EX. So, there may be times you can pay a Gunsmith $30 for a minor repair. He may want you to order the parts.
The one real Achilles heal of Taurus is not just a real easy system to use, and they won't sell any firing, sear or trigger parts. I had a great experience my self with the one order I placed, which was for a couple of recoil springs for a PT145. The cap had popped off the end of the original one. PT145 still worked but didn't look good so I ordered a replacement and a spare. That was $7 shipping and $7 each on the springs, $ 21 total. On a simple fix, that even if a newbie owns the pistol, if he can't replace a recoil spring, he doesn't need to own the gun. Sure, I could have spent $7 sending in the old one and then only paying $14 for the shipping and the extra spring and been where I was anyway. This way I got to keep the PT145 in service.
Like I said, I had no problems with Taurus on Parts myself. I've been on the Forum nearly 4 years and read the bulk of the complaints.
This past year has shown a vastly lower rate of complaints as opposed to three and four years ago. But there are still inherent problems on obtaining parts for discontinued guns, and I mean discontinued only a year earlier. and there have been some times on current popular models when parts like a safety have broken and it has taken over three months to get a replacement safety lever for a 3rd Generation PT140. You lose some customers that way, Taurus lost a customer over the PT140, never to return.
I think whoever was running Taurus at that time was pushing out a lot of new models and the company was being very innovative. I like innovation in a company, I really do, but I'd like to see them slow down the roll out enough to get the bugs out, and when they find a bug, put production of proper replacement parts on the front burner for handguns already in circulation, rather than sending them to new assembly to ship out more retail product.
I understand there is also a new person Running the Miami division and he has made many changes. I still would like to have a simple point and click website for ordering parts like Bersa has or Numriche E-gun parts and possibly any other gun company in the modern era.
I know that was more information than any one wanted, but there is definitely room to improve.
Taurus lost a customer over that one
