[poor_red_neck]

Yep. Very polite. It's not the guy sitting at the desks' fault... whatever the situation is.

I've worked customer service before.

I didn't make the product. I don't ship the product. I didn't break your product, leave me the hell alone!!!!

I try to make small talk here and there. Ask them how THEIR day is. They usually HAVE to ask me, it's in the "call script." They honestly don't care. I didn't. When someone took their a few seconds to genuinely ask me how my day was, what the weather's like, whatever... it seems to help.

Hell, even at the drive-thru.... just be polite ask how they are. I hardly ever get an order screwed up.

Being polite with CS people really goes a LOOOONNGGG way. I hardly ever have a bad experience. I can tell in the person's voice how their day has been, what the last caller was like. By the time they're done with me they're probably back to smiling or laughing along with me. When I start to get upset, I always start off with "Look sir/maam, I know it is not your fault, but you have to agree with my frustration".... then they seem to care or want to help.

 

[texas shooter]

Whats the old saying, more flys with honey than vinager. You did it right.

 

[JimL]

I did the exact same thing with my .45. I looked for it repeatedly for several days then gave up and called Taurus. I told the receptionist I needed a spring and she turned me over to someone else. I told him I needed (spring name) and (spring part number). He asked for my serial number and said he'd get it right out. Over and done with in 2 minutes.

I got it two days later.

Still haven't seen anything of the one I lost, I guess because Scotty beamed it up.

JimL