Send them an email notification that either they ship your merchandise or refund your money by a specified date or you will contact the Texas State Attorneys General. That should get their attention.I placed an order with Lohman Arms 1/24/13. They called on 2/9/13 and said items were in and would ship. They called again on 2/23/13 and said I could avoid credit card charges of 3% if I would pay by e-check. Money left the bank on 2/25/13. It is now 3/4/13 and no order and they are not answering calls or returning messages left. No response to emails either. Have any of y'all heard anything? Right now, i would say buyer beware.
Bullcrap! I place and order with them in early January. Got a phone call the next day saying the items were back ordered and they should have them by March. March has come and gone. I understand the current situation with reloading supplies and am very patient. They charged my credit card even thought they said I would not be charged until the items shipped and they don't answer emails or return phone calls. This is not very professional! I advise not to do business with them especially when there are so many other companies that are honest and actually have customer service. You lost a good customer Lohman!Thanks for inquiring about Lohman Arms. I am Brian Lohman, founder and majority ownerof the company. I want to personallyapologize to any folks who have had a negative experience. I have been a life-long hunter and sportshooter and saw that there was a real need for reloading supplies, ammunition,etc.
When I first started the company (as a one-man-show), I wasable to talk personally to each of my customers. But as demand increased wildly in December(as we all know), I had to work—and continue to work—around the clock to fillorders, return phone calls, keep the mail machine running and the lights on,etc. I have since hired several new employeesto help with billing, inventory, and business management, and we have recentlycompleted a move to a larger warehouse and office/retail space.
When our volume was small, we charged credit cards uponordering, and that worked fine. But now,we have changed our policy given the increased demand and manufacturer shippingtimes, and YOU WILL NOT BE CHARGED UNTIL YOUR PRODUCT IS ACTUALLY SHIPPED.
If you obtain your inventory elsewhere sooner or need tocancel for any reason all you have to do is give us a call.
I can assure you we are "legitimate" as I havespent the vast majority of my waking hours since December building thisbusiness and serving our customers to the best of my ability. With the additional staff, additional space,and inventory freeing up, our goal is to once again reach out personally to allof our customers, but please be patient as it may take a week or two. I invite you to stop by our facility at 11875West Little York, Suite 1001, Houston Texas 77041 if you are in Houston, Texas,to say "hi" or to give us a call at 855- 548-2464 (toll free) if youhave any questions
I DON"T recommend them. I placed order on Oct 11th 2013 on my VISA, for some powder; 2-8lb containers. I ended up purchasing the same powder elsewhere @ 20% less than they charged. I decided, I'll just keep this order too (OK I shoot a lot). Anyhow, received an email from that on 12/30/2013 at 12:52pm that my order was in and I needed to call them back by 1/2/2014 by noon or my order would be cancelled; call them back? this was an email.