Thanks for inquiring about Lohman Arms. I am Brian Lohman, founder and majority ownerof the company. I want to personallyapologize to any folks who have had a negative experience. I have been a life-long hunter and sportshooter and saw that there was a real need for reloading supplies, ammunition,etc.
When I first started the company (as a one-man-show), I wasable to talk personally to each of my customers. But as demand increased wildly in December(as we all know), I had to work—and continue to work—around the clock to fillorders, return phone calls, keep the mail machine running and the lights on,etc. I have since hired several new employeesto help with billing, inventory, and business management, and we have recentlycompleted a move to a larger warehouse and office/retail space.
When our volume was small, we charged credit cards uponordering, and that worked fine. But now,we have changed our policy given the increased demand and manufacturer shippingtimes, and YOU WILL NOT BE CHARGED UNTIL YOUR PRODUCT IS ACTUALLY SHIPPED.
If you obtain your inventory elsewhere sooner or need tocancel for any reason all you have to do is give us a call.
I can assure you we are "legitimate" as I havespent the vast majority of my waking hours since December building thisbusiness and serving our customers to the best of my ability. With the additional staff, additional space,and inventory freeing up, our goal is to once again reach out personally to allof our customers, but please be patient as it may take a week or two. I invite you to stop by our facility at 11875West Little York, Suite 1001, Houston Texas 77041 if you are in Houston, Texas,to say "hi" or to give us a call at 855- 548-2464 (toll free) if youhave any questions