Welcome Pete. My experience (And it was only once) was good. I sent one in and they repaired it and replaced 2 mags as well. Turnaround was a couple of weeks, not too bad. I guess it depends on who works on them. Some technicians are better than others. They do have a Lifetime warranty, so they should make good on anything that isn't right. It can be a hassle to keep sending them back. I'd call and ask to speak to one of the honchos if you're not getting satisfaction from the staff.