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Discussion Starter · #1 ·
I got a used PT 111 mil pro and the polymer was cracked or the rear of the gun. is this an easy fix or will they have to send me a new gun
 

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They may just send you a new gun. Not sure, as long as they don't determine it was used for a hammer
 

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Yep, it's an easy fix: You need to call Taurus CS @ 1-800-327-3776, they will either replace the frame for you or send you a new pistol as said above.


You will need to pay the shipping, though. Taurus can help you on the shipping with discount, just ask the CS rep.
 

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Discussion Starter · #4 ·
I have al ready contacted them I sent the gun in this afternoon should be there on friday night. I was just curious how they may handle this problem.
 

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Like I said in post #3. They will try to replace the damaged parts first and if the gun is too old that replacement parts are no longer available, they will replace the whole gun with a newer (but equivalent) model.
 

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Discussion Starter · #6 ·
Does that mean I will have to pay hundreds of dollars for a new one. Mine was made in 2008 according to the serial number look up.
 

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Nope they will replace it or repair it FREE!
Welcome to the wonderful world of Taurus!
 
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Discussion Starter · #8 ·
Oh im not new to taurus I have several of their guns, I love them how ever this is my first time having to use the warranty.
 

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Yep, they will repair or replace the gun for free thanks to the life time warranty on the gun even when you're not the original owner.
 

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Discussion Starter · #10 ·
that's awesome I have been a fan of Taurus for years and i have always had good luck. but you hear about so many horror stories about their customer service that i got nervous. hopefully my experience will be what you describe. I called twice the wait on hold was not terrible i spoke to Joel both times and he explained every thing including the possible 6 week return, but i am law enforcement and included a copy of my ID so Joel said he put a rush on the repair. I thought that was cool of him to offer that.
 

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Taurus replaced the barrels on 2 of my Tauri before. They also replaced a couple of my 24/7 .45 mags. All FREE of charge.


I read in this forum that a member had the cracked frame on his 1st gen MilPro and Taurus replaced the gun with a 3rd gen.

I also love Taurus CS reps. They're nice and knowledgeable.
 

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Discussion Starter · #12 ·
Well my gun should arrive by midnite tonight. Should I call on monday or will they call me to tell m'lle they got it?
 

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Well my gun should arrive by midnite tonight. Should I call on monday or will they call me to tell m'lle they got it?
Just check FedEx tracking on-line if you have the tracking number. They usually don't call you.
 

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They almost never call you, you'll need to cal them to make sure they keep you updated on the repair status of the gun. I would call once a week on Wed or Thu to get the update.


Edit: Taurus Repair Status Page . I still call them to talk to a live person to get better & more accurate information on the repair.
 
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