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I also agree that it is far from an accurate comparison of a Firearm company's customer service department, it still and will be interesting to see the outcome of the two. I think it could be more interesting between a XD, Glock and 24/7 simply because none of these are made in the USA and I doubt the repair of them would be either.

My personal experience with S&W has been mixed, but I haven't needed their services for nearly 15 years and I have never needed anything from Taurus. But being a smithy myself, it would be kind of like being a Carpenter and having another carpenter build my house while I sat around and waited for him to do it when he had time...
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