[powerkicker]

Here's where I am;

The Taurus Tracker I got new had timing problems out of the box and I finally decided to send it back to Miami to Taurus for repair. I sent it back today around 9:30am EST overnight UPS.

I bought a used 629 S&W revolver that someone bubbadized the extractor on in an attempt to chamfer the charge holes. I sent it to S&W today around 9:30am EST overnight UPS for a new extractor and re-timing which is required with that part replacement.

Now, both guns will need a retiming and have gone out UPS at the exact same time from the same place. We now have an opportunity to see how long it takes these two makers to Service their products which need similar work in a direct comparison. We'll see who has the fastest turnaround at the least. I'll keep you posted.

 

[powerkicker]

I do agree somewhat. That said, if one gun comes back in 8 weeks and one comes back in five months, I'll report that and I think that would be significant. Now, if both take forever, we'll have an indicator that customer service has gone down the tubes industry wide. If both come back quick, we'll see the manufacturers at their best. 8)

 

[powerkicker]

The first blow has been struck. Taurus has sent me the letter of receipt. It arrived in the mail yesterday. They took the gun in for processing 11/28/2007. That's the same day it was delivered by UPS! 6-7 week turnaround according to the letter.

Round one: Taurus.

 

[powerkicker]

S&W called me today and asked me exactly what I'd like done and said they were taking my gun into the shop.

Round Two~ S&W

 

[powerkicker]

The results are in!

The UPS man just delivered a box containing one perfectly timed revolver from...............Smith & Wesson

Well done S&W!

 

[powerkicker]

The final word...

My Taurus was just delivered today. Not quite a week later than S&W, Taurus has returned my gun which was not carrying up on two chambers. Now it still fails to carry up on one chamber after they've had a chance to make it right. It does seem to lock once the trigger goes full rearward but the hammer falls before that point is reached in slow DA cocking and in slow SA, you must pull the trigger to get the cylinder locked in place. Again, the hammer seems to fall before that full rearward travel is reached. I'm kind of bummed. I wasted 50 dollars shipping them this gun for repair. I guess I'll just shoot it until it's unsafe and send it back again and hope they fix it right then?

S&W got it right one week faster than it took Taurus to still get it wrong.