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I own both brands but my money is on Smith & Wesson. As for shipping screw ups these guns are being shipped overnight. So a screw up is going to be an extra day maybe. I think customer service is a big deal for Smith & Wesson and also I keep hearing reports of people being told 5 to 6 weeks from Taurus, that's not going to be too hard to beat. The last 3 guns that I sent in for repair took about 2 weeks. One was to Springfield, one to Kimber and the last one was Charles Daly. Who knows Taurus may prove me wrong. Mark
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