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I also somewhat agree. Any manufacturer needs to correctly staff their customer service departments so they can take care of thier customers in a timely manner. My job happens to be highly customer service related. When there is a catastrophe we put in the extra hours needed to service our customers. Thats how you keep your customers. In the highly competive market as guns are, all companies should be highly concerned of customer service, and staff as required to provide the best customer service they can. :soapbox:
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