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muttmutt said:
Any manufacturer needs to correctly staff their customer service departments so they can take care of thier customers in a timely manner.

...

we put in the extra hours needed to service our customers.
Exactly. If you can't service it, don't say you will. I about fell out of my chair laughing last night when I hears a news person mentioned the falsity, "The customer is always right." Long gone are the days! Long, long gone. The bottom line is far more often the top priority. And whether the managers have long term or short term view of what benefits that line determines where customers stand.

JimL
 
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