I have had a 995 TS for years. Love it!!! I had 1 issue with it a few years back, sent it in to Mom, 18 days later it was returned to me in New condition "NO CHARGE" with an extra mag. I bought it used.. I have put close to 3500 rounds through it since getting it back, not so much as a hickup. An excellent firearm with great CS!!
YEP! A good Warranty/CS/QC department will earn you a loyal customer base. Since my 1st Hi-Point I own their: (1)4595TS, (1)4095TS, (1) 995TS, (4) JHP pistols (1) JCP pistol and (1) C9 pistol.
All tough as nails and extremely accurate.
When we talk about customer service here's a good example of how you do it right:
I had a old JS9 (still do), I cracked the frame (dropped it during a move while in moving box) this was a cast metal frame not polymer. I called them up told them the issue and they said send it in and all my mags too. I did. Two weeks later I get back a completely rebuilt JS9 and all my mags replaced with new ones plus a additional mag (6 total). Mind you this pistol had been out of production for 20+ years.
I was so happy I called their CS line and asked to speak a supervisor. I didn't tell them why, and was told I'd get a call back before the end of the day. I couple of hours later I did. I asked the man on the phone if he was a supervisor? He said "Well I guess so, I own the company, my name is Tom Deeb how can I help you?"
I told him that I was just calling to express how happy I was with the service I received and that they have earned themselves a lifetime customer. I could hear the smile in Tom's voice as he told me he got those kind of calls often and how much he appreciates them and how much he values his customers and he thanked me for taking time out of my busy day to contact him.
Now that's customer service!
Tom has since passed away. But his company is in good hands with Mr. Strassle it seems and continues to provide outstanding service to their customers.