[BayouBob]

Does anyone have an idea how long it should take to hear back from customer service? I talked to a very nice lady in a call center 5 days ago about my Rio Grande. (It came with the wrong front sight on it, way too short.) She didn't have a clue about guns and said she had no way of connecting me with anyone that did but that she would try to get information back to me. I offered to email the information to her so she could pass it on in writing and she agreed and gave me her email address. I have emailed her 3 times but haven't heard back. The first two emails went through but the third came back as a non-existent address. I know all firearms companies are busy these days but I expected at least an acknowledgement. Is there another way to contact someone who actually works on firearms at the company?

 

[RichO]

Welcome to TA.net!

I would call the 800 number again. I've been waiting on a replacement part for some time now that got caught in
shipping room limbo. When I spoke to CS the other day, the rep told me that they've been swamped far more than usual. He
assured me that he would forward the issue to a supervisor to make sure it was finally resolved, and to check back this week
just to be sure my part goes out. Be patient and be persistent. They will make things right for ya'.

 

[HD-Mike]

Do call them back and explain the situation again to someone else. As in all businesses today, you sometimes have to speak to several before you find the one that will get you taken care of.

 

[Wino]

The squeaky wheel gets the lube.LOL Taurus isn't the only one that isn't CS call back prompt. Cannon Safes was the latest for me. Generally, and being nice, not surly, repeated calls wins the day vs. expecting them to call back.