Joined
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116 Posts
I purchased a TCP last month. Gun arrives fine. Here is where the issue starts:
Spent about an hour on hold to order a mag. Was told without serial number I can't order a spare mag. Never heard of this crap before from any company. I knew what model range my gun was and even though their mag serial number stuff only affect the A series and I had a D series, they wouldn't sell.
Finally get serial and order a mag (97 minutes on hold and had been cut off in the phone system 3 times going from 2nd in line to 3rd in line) and finally had a woman send me the mag. $9 shipping on a small item for 110 miles in transit.
Mag arrived and set aside for a couple weeks as I didn't have .380 ammo. I open the package and find the mag looks like Napoleon Tannerite dragged it down his driveway. The follower is dirty and caked with residue. I held for about a half hour today and speak to a guy named German. He says I have to pay to ship the mag back and they will send me a new one but not apologize in any way or give a return shipping label. I asked if they could send a new mag with a label inside and they refused also.
What a horrible way to do business. I hope you never get anymore customers after you the way you treated this first timer.
Spent about an hour on hold to order a mag. Was told without serial number I can't order a spare mag. Never heard of this crap before from any company. I knew what model range my gun was and even though their mag serial number stuff only affect the A series and I had a D series, they wouldn't sell.
Finally get serial and order a mag (97 minutes on hold and had been cut off in the phone system 3 times going from 2nd in line to 3rd in line) and finally had a woman send me the mag. $9 shipping on a small item for 110 miles in transit.
Mag arrived and set aside for a couple weeks as I didn't have .380 ammo. I open the package and find the mag looks like Napoleon Tannerite dragged it down his driveway. The follower is dirty and caked with residue. I held for about a half hour today and speak to a guy named German. He says I have to pay to ship the mag back and they will send me a new one but not apologize in any way or give a return shipping label. I asked if they could send a new mag with a label inside and they refused also.
What a horrible way to do business. I hope you never get anymore customers after you the way you treated this first timer.