[perezrigoberto757]

I did mine in Decmber also...still have not recived the revolver...and it shows status fulfilled

 

[Snobike]

I also had mine approved in Dec and have not received it. I received a email in Jan stating that they were behind in production and they were making every effort to catch up and send out orders. In the past few weeks I have left my contact number for a call back and sent several emails, only to be ignored. They did send and email back to me twice with only the copy of the email message I sent to them. I think their customer service or lack of is unacceptable, but apparently they don’t seem to care. Will probably be my last purchase of a Taurus product.

 

[Snobike]

I also had mine approved in Dec and have not received it. I received a email in Jan stating that they were behind in production and they were making every effort to catch up and send out orders. In the past few weeks I have left my contact number for a call back and sent several emails, only to be ignored. They did send and email back to me twice with only the copy of the email message I sent to them. I think their customer service or lack of is unacceptable, but apparently they don’t seem to care. Will probably be my last purchase of a Taurus product

 

[jspdrcrmach5]

S&W screwed me out of a rebate not long ago, and for no logical reason. So, I sold it and am done with that brand forever (unless it's a used gun).

I have gotten about 3 or 4 replacement guns from the S&W advantage program and numerous free repairs and parts.
Best $199 I ever spent so don't count them out.
(Doesn't apply to AR style rifles though, I think only handguns qualify).

 

[Snobike]

Just got off phone with them they are currently "waiting on inventory" true or not I do not know but the lady was very nice

At least you got to talk to someone, i was on the phone over an hour and finally left a message to have someone call me back which never happened. Sent several emails and received no reply. Very disappointed .

 

[Harleyboy65]

I did mine in Decmber also...still have not recived the revolver...and it shows status fulfilled

If it is fulfilled your revolver should have been sent to your FFL.

 

[Snobike]

Perhaps it should have but it hasn’t been sent or received to my knowledge

 

[bradleycowell8]

If it is fulfilled your revolver should have been sent to your FFL.

Not mine it was fulfilled in December and last they told me they were waiting on stock still haven't received anything

 

[perezrigoberto757]

If it is fulfilled your revolver should have been sent to your FFL.

Nope...I been using the same ffl folks for about 8 years..and they call me as soon as it hits.I keep emailing Taurus,and get a reply from someone named Hailey..who tells me to email a different dept..and when I do,I get Hailey again...its a vicious cycle.Ive left messages at Taurus ,and no one calls back,At this point Ive convinced myself it aint comin

 

[Snobike]

Nope...I been using the same ffl folks for about 8 years..and they call me as soon as it hits.I keep emailing Taurus,and get a reply from someone named Hailey..who tells me to email a different dept..and when I do,I get Hailey again...its a vicious cycle.Ive left messages at Taurus ,and no one calls back,At this point Ive convinced myself it aint comin

I also received a message from Hailey saying she couldn’t tell me anything because she didn’t have information on FFL shipping. At this point I just want an answer as to what is going on. Lie to me. Something.

 

[Snobike]

After a month of not getting any response this was send to me today:
I am Kontriva with Rossi USA here to assist you. We have transitioned to a new ERP system, and we are continuing to navigate and familiarize our self with new processes. This transition has caused a delay in the shipment of firearms. This is a high-volume promotion, and we are working diligently to process claims in the order they come in.
Still no real answer as to a ship date, but at least there was some response.

 

[perezrigoberto757]

After a month of not getting any response this was send to me today:
I am Kontriva with Rossi USA here to assist you. We have transitioned to a new ERP system, and we are continuing to navigate and familiarize our self with new processes. This transition has caused a delay in the shipment of firearms. This is a high-volume promotion, and we are working diligently to process claims in the order they come in.
Still no real answer as to a ship date, but at least there was some response.

At least u got a response..i cant get anyone to talk to me...keep us updated

 

[Snobike]

Try this email. CSHelpdesk.1@shop.taurususa.com
they finally answered, but did not give much of an update

 

[silverstring]

Yep, so they are now over 6 months into the "new system" and surprise surprise still no worky. Actually I saw that excuse used the first time almost 7 months ago. Oh well ,,Walther put off shipping their free optic rebates after only fulfilling about 20%..Keep getting same kind of gaslighting from them as well.

 

[perezrigoberto757]

Try this email. CSHelpdesk.1@shop.taurususa.com
they finally answered, but did not give much of an update

Yea thats the one Hailey keeps giving me,and I email them,and I get a reply from Hailey that she doesnt handle that,to email customer service.I been on this merry go round for a couple months now lol

 

[Snobike]

This is the new information that I recieved this morning Concerning the fulfilled status. “The fulfilled status means we have all the information needed.” So I guess now they just need to get enough inventory to completes outstanding rebates, who know how long that will be. I think Taurus should be on this and other social media platforms updating customers with information instead of ignoring or gaslighting us all. IMO,

 

[perezrigoberto757]

This is the new information that I recieved this morning Concerning the fulfilled status. “The fulfilled status means we have all the information needed.” So I guess now they just need to get enough inventory to completes outstanding rebates, who know how long that will be. I think Taurus should be on this and other social media platforms updating customers with information instead of ignoring or gaslighting us all. IMO,

Thanks for the updates...if I hear anything I will post on here...

 

[Snobike]

I think for as long as this is taking they should throw in a 22 WMR cylinder with the pistol. It would go a long way to smooth the situation over

 

[perezrigoberto757]

Yea and ammo ...but really,I have given up hope of ever getting it.Its a nice rifle at a good price at least,the revolver was just an extra

 

[Snobike]

I haven’t seen that many people on this forum, I have to wonder how many other are in the same predicament as we are. I feel the same as you, nice rifle wouldn’t be the end of the world if I didn’t get the Pistol. I would have rather they sent me a monetary rebate, then I wouldn’t have to pay for a transfer fee when I pick it up.