I'm currently waiting on the phone for someone to pick up. As I'm waiting I started the online chat. It took a couple of minutes for someone to respond. However when they asked how may I help you and I replied then silence for 3 or 4 minutes then the chat disappeared and is no longer there for me to use.........what the crap?!
Several times a day....let's call it three. It should be more than three because "several" is defined as more than two so I'm going with the minimum here.Has anyone had any luck calling Taurus? I have been trying to call those people for two weeks now. Several times a day. On hold for hours if I added it all up.
I'm starting to get really pissed off.
Even at your calculations of 36 phone calls are you saying that many calls in two weeks with no answer is acceptable?Several times a day....let's call it three. It should be more than three because "several" is defined as more than two so I'm going with the minimum here.
Two weeks...that's 14 days, but let's say you took a couple off out of frustration. So call it 12. Plus they aren't open on Sunday I guess.
3 calls a day x 12 days = 36 phone calls. You were on hold for hours total. Let's pick three hours? 180 minutes divided by 36 = just five minutes of hold time per call.
You're gonna need to hold a bit longer I think.
They answer, the OP said he was on hold. There's any number of companies that I call where I'm on hold for a few minutes every time I call. Cellphone, bank, cable company. I don't like it and wish it weren't so, but it's "normal" to me.Even at your calculations of 36 phone calls are you saying that many calls in two weeks with no answer is acceptable?
It seems to me that I have seen others on this forum (including moderators ) not willing to accept such treatment with many items that were purchased at stores and online. I'm not understanding however, why a Taurus customer is expected to accept that treatment.
It is what it is and although we may want to believe differently or believe it will get better if the customer only shows a bit more patience does not make it so.
With Taurus, that phrase would more appropriately be, "leave a number and we might call you back in the future".More and more companies (incl USGov) are going to a "leave a number and we'll call you back in x minutes" system. Seems simple enough.
They (Taurus) are morons. When you have a good experience you tell 1 or 2 people on average....when you experience horrible products and or customer service you tell 10 people. Let them be the carp of the gun manufacturers...I'm done with them. Taurus give me my $ and when I get it then I can OFFICIALLY wash my hands of you.They're still selling guns and LOTS of them.
Only thing that makes companies start caring about their customers is
when sales drop.
Sales are strong enough to keep them happy.
You do not have to satisfy ALL your customers, just enough to
keep you making money.
All the Best,