Never had a problem with them.
Had a revolver some year ago, a 669, that had the sight come loose.Self inflicted ,too. Little ball bearing was lost as well. Sent the gun in and had it back with notes on what they did,no charge, and I hadn't sent the warranty card in. All inside 4 weeks.
Call them with questions every few weeks and they've answered everything pleasantly and factually.
Your complaint would have had more value to it if the "store owner's never going to sell more Taurus stuff" hadn't been implemented. It's used quite frequently by bashers and trolls at the larger gun forums. Got all the trollisms recorded and past complaints,real or imagined,from several large gun forums. Pays to have the history on such things
Seen that one too many times.
They never, nor does any business,send out used merchandise. Not of that kind. They're not in the business or habit of doing that.
Anyone here who's a regular member ever had that happen? I get parts for the guns on a regular basis when it's time to change out recoil springs and such. Like all guns,parts do wear out and need replacing. Never had trouble getting replacements. Took time ,yes.
These are regular things that need replacement after regular use. Even ordered mags from them. Never had what you claim happen.
Not that it can't. Haven't had any of the regular members complain about discourteous or incompetent staff either. Not like that.
I check with their low level managment and find out their practices. Giving out used parts is not one of them.
No gun manufacturer does that.
Can't say that in the past there haven't been a few who've had troubles with CS. However a while back Taurus took steps on that very issue and took care of that.
Normally the gun would go back for repair. That wasn't mentioned. Makes one wonder.
Yes, there are those who can do it themselves, but sending the gun in works better when they can see for themselves what the real problem is and then fix it.
Some of the details seem to be a bit hazy.
Speaking with supervisor would have been a step in the right direction as would sending the gun in.
Robby hit the nail on the head with his comments.
There are things you can do including writing the management, in care of the head of Taurus. Taurus has a new chief in charge who's a go getter. The old head died a short few months ago.
American Handgunner put that out as well as other periodicals.
If the complaint is legit then it will be dealt with by upper management if getting names and talking to lower CS managment doesn't work the way it should.