About 2 months after first shooting my new PT111 Mil Pro, it started dropping the magazines constantly. Using info from this forum (see http://www.taurusarmed.net/forums/index.php?topic=6134.0), I contacted Taurus to get a new magazine release. Unfortunately it has been 6 weeks now, and even though I call them weekly, I still get the same response: "it is on backorder and will be in in 2 weeks." I am dismayed with their customer service and am regretting my purchase (which I researched extensively and was once very excited about) as it is unusable. One customer rep went so far as to say she would send out a used part until the new ones come in, but I never received anything. Does anybody have any advice for how to get better service from Taurus? BTW, I stopped by a local gun shop that I hadn't been in before, and despite having a large Taurus banner hanging up, they didn't have any Taurus merchandise. When I inquired as to why, he said he would never again sell Taurus because of ongoing customer support issues. Not a good sign.