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Discussion Starter #1
Recently I posted that I have a Charter Arms 327 Federal Magnum with some problematic issues. I'm posting this thread on the Firing Line because I'm not talking expressly about the revolver. This post is to say what a great experience I have had with their customer service.
Last month I called the service rep in the hopes of ordering a couple of parts that I thought might take care of the issues with my gun. I was informed CA had a life time warranty even though I'm not the original owner and promptly sent me the springs and parts I wanted, no charge. Well after a trip to the range, I realized the parts exchange had not fixed the problem. So last March 9th I talked to CS again about my problem and she said to send the gun back to Charter Arms, even though they don't make the model anymore. I filled out the form they provided on line and sent it back. That was the 9th. I received the 327 back via Fedex yesterday! I thought they had sent me a new revolver. They had repaired, cleaned and buffed it to look like new! I think a 12 day turn around including shipping time from Connecticut to California is about the best customer service I've had from any gun mfg. I'm quite happy with Taurus CS but I thought this warranted a worthy mention!
 

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Always good to hear about a positive experience.
 

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Very good to hear, especially if I ever need to use CAs customer service.
 

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Glad you got it repaired with timely delivery.
 

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Glad they took care of you. Have you posted pictures of that .327? I'll have to go looking around.
 
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Too bad it failed, but they sure improved their image with great service.
 
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Great news! If you can, post a picture! There are a whole slew of 32/327 fans here! :)
 

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That is fantastic C/S!!!! I am impressed by the extra mile Charter Arms went for you. I tip my hat to Charter Arms.....
 

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Discussion Starter #10 (Edited)
Charter arms 327

Great news! If you can, post a picture! There are a whole slew of 32/327 fans here! :)



Great news. The 327 works perfectly now.
I took it to the range today. Not only did it perform great but it sure shoots nice. No target pics but at 25 yards it shot mostly 5" patterns.
 

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Thats great to know. I like charter arms, just never heard if their warranty. Hmmm maybe I should go look at what they are offering now.

Creek
 
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Great news. The 327 works perfectly now.
I took it to the range today. Not only did it perform great but it sure shoots nice. No target pics but at 25 yards it shot mostly 5" patterns.
Nice, I bet those .327 scream out of the longer barrel.
 
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