I am very disappointed in my latest contact with Taurus Costomer Service. First of all, I spent over 5 hours trying to contact someone as the company was on vacation without any notification on their web site or in their automated answering system. More importantly, last October I sent my 44 mag in for warrented service as the cylinders needed honing. This revolver was made in 2011 and after only 75 to 100 rounds the cartriges became very difficlut to eject. The revolver was returned to me with more problems than it had when I sent it in for service. As winter in New England set in early I never had a chance to bring it to the range for test firing until this spring. When I loaded it and closed the cylinder I noticed (lucky I did) that the cylinder spun freely. If I had fired it, I am sure it would have ended in a disaster. As I wanted to know what the problem was and could not contact Taurus, I had our gunsmith look it over. He found that the cylinder stop plunger and spring had been left out when Taurus had reassembled it. If you return a revolver to Taurus for service and the initials of the service tech or (?) gunsmith show on the lable as RJ, pay close attention to the condition of the firearm as diffently he does not. Taurus claims that they test fire all firearms before they are returned. If this revolver was test fired, the service tech must be the luckest person on earth to have the cylinder and barrel line up correctly. I feel that if I had not been paying attention, I would not be able to write this post as I would have been left me severly injured or dead. We have sold hundreds of Taurus handguns in our shop and never had any issues but this time, customer service will not stand behind their poor service and want me to return the revolver at my cost for their mistake. It has been returned for service again but I sure hope it arrive back this time in firing condition. Taurus makes a fine gun but they need to pay more attention to what is being sent back to their customers.