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Based on your experience, or others reports, of Taurus Customer Service.

2213 Views 24 Replies 24 Participants Last post by  Mark40
Will your next purchase be a Taurus?

What little experience I've had with Taurus Customer Service has been good. However, I see reports here of Service that's terribly bad.

I currently have a PT-111 G2 and an M85UL. Both seem to be very reliable and accurate.

I am planning to add to my collection after the new year. I'm not sure it will be a Taurus.

Your thoughts?
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The only purchase I would consider would be a ultra compact 9mm.
Currently only the Keltec PF9 is gaining my interest.
I will continue to get Taurus firearms as I do not
have to send them in for parts, as they will sell parts
to gunsmiths with an FFL................
There are too many good guns on the market with good customer service, good quality and competitive prices for me to consider a Taurus. They are not market competitive.
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I bought myself a Judge Magnum for Home Defense last June (or should I say this June? June 2017) and it hasn't given me any trouble.

My brother bought a Judge in 2015 and it left such a positive impression on me that I decided to get one for myself, I opted for the Magnum version because my brother had accidentally bought 2 boxes of .410 3" Shells which he couldn't use nor return.

As for Taurus' reputation, it means nothing to me because between my family and I there are 5 Taurus brand handguns which were all manufactured between 2015 and 2017 yet all of which have functioned flawlessly, so I choose to put personal experience before hearsay.

I honestly think that Taurus' QC problems are massively overstated compared to those which function reliably (folks tend to make more of a fuss over things going wrong than right after all) and can't help but wonder whether a fair amount of failures/malfunctions are something of a self-fulfilling prophecy due to folks buying them with preconceived notions of unreliability in mind, thus subconsciously resulting in them failing to handle/clean/care for them as meticulously as they would other brands of firearms which they have a more positive perception of. Obviously firearms which aren't handled/cleaned/cared for very well tend to be much more likely to malfunction or fail, so if my assumption is correct, then it's very likely that a large percentage of reports in regards to the reliability of Taurus firearms are being made by folks who neglect them.

At any rate, it is advisable to thoroughly function check any brand of firearms prior to purchase or at the very least before placing it in a defensive role, ergo so long as you give it a proper once over at your LGS/Range beforehand it shouldn't give you any trouble.
If nothing else, Taurus firearms which function perfectly right out of the box tend to remain reliable afterwards, so if it works fine during your initial testing, then you can walk out the door with confidence that it isn't just going to break randomly afterwards.

My next firearm is very likely to be a Taurus as I have interest in the PT92, PT1911, Spectrum, and the rumored Raging Hunter.
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I would IF they were to make something I wanted. Currently, they have nothing I would desire that I don't already own - don't have any interest in .380 or 1911 and have all the G2 & Mil Pro I need. LOL Still holding three PT24/7's (PRO DS; CA;PRO DS LS) and may or may not return them until Taurus makes something worth exchanging for or they (as in PT24/7 or Taurus) go tits up. They treated me fair in exchanging my 140 Mil Pros for G2 and repairing My 111 Mil Pro under extended warranty (which isn't worth a flip if Taurus fails as a company). Still believe the 92 style is one of the best guns on the market - including 99/100 & 101. Would be nice if they could fill my back orders for M992 rear sight assemblies and PT111 spare recoil springs - frankly don't expect to ever see any of the back ordered items. Buying Taurus guns as an investment was fool hardy on my part (except the 92's and my M revolvers), but I still have viable guns (until they aren't) and I've lost a pile more in the stock market with nothing to show for it.:)

Truly hope Taurus gets their stuff together, but will have a tough time IMHO with gimmicky guns their only schtick, i.e. View, Spectrum and Curve.
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It all depends on if they announce something interesting. I have the best of: Taurus Judge Magnums, PT1911's,PT92's and PT92cs's and 85FS. Don't need a new carry 9 or a 357 revolver. So I am always interested in something new, We'll see. I think they may be poised for a turn-around this year..fingers crossed.
My fear is not being able to obtain parts if something breaks. And Taurus firearms seem to have a habit of that lately. My next planned purchase is a Ruger Vaquero, an older one in .44-40. I don’t see any Taurus purchases in my future. Hopefully, Taurus will behave in a way to change my mind at some point.
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I'd definitely consider PT92 or PT99. Might be willing to buy a 1911 if the price was right. There's several revolvers i would buy but my next firearms will be pistol caliber carbines and for some reason I really want an AR and a mini 14.
I'm not really interested in any more guns at this point in my life, but if I were, I would not even consider a polymer pistol from any company. The only one I've ever owned is a PT709, which is my EDC under most circumstances. What I wouldn't mind having (since Ican't get a PT57) would be a PT-58 style frame, down-sized to be comparable in size to the .22 caliber Walther PPKS (which I also carry at times), only in .32ACP.
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Revolver - VERY conditional maybe.
Semiautomatic - Never.

The conditional maybe for revolvers would be in a certain style of revolver in a certain caliber that I can not get in another quality brand name company's firearms. And even then, I would have to really look long and hard about whether I want or really need the firearm in question.

As for semiautomatics, I just can not get behind a company who has had so many problems with semiautomatics, including the lawsuit. I can also find better quality semiautomatics at the same price point as the Taurus, with companies that provide much better customer service after the sale.

My problems with Taurus have been the way they have handled customer service, not just recently but long term; their lack of parts support; their management situation; and their financial situation. I am sorry, but when I want customer service, I want it in a reasonable amount of time. When I want parts to repair my firearms myself, I would like to have those parts available, and not long term back orders, or excuses for why they are not available to customers. I am also somewhat skeptical of the current management situation, and whether they are going to fix the problems, or are just reorganizing before the sale or fail. And speaking of sale or fail, the financial situation of Taurus is, in my humble opinion, on thin ice, and I think I am hearing cracking going on.

As I have said, I am sorry that I have this opinion, but based on my own experiences and observations, I feel that Taurus is on a decline, and may fail soon.
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I as well have G2 and 85...Not impressed with the G2 at all and it would be gone if it wasn't gifted to me...Now my revolvers i have owned by Taurus
have all been fine....Taurus should stick to revolvers in my opinion.
My experience with Taurus has been good. I would still buy from them but I have other items higher on my wish list.
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Taurus issues are real. I have an 82 in Miami with very real timing issues. Looks like 8 weeks, and my customer service experience has been, fair but not great. That being said, if it comes back good as new.....awesome! If I'm not happy, then my next handgun won't be a Taurus...... Simple enough. But a comparable S&W is $800. So, is it worth the extra $300? (S&W29 vs M44) That only you can decide. I've owned S&W, Tauruses, & Ruger. Went a Taurus is a deal, its an awesome deal. Get a lemon and it'll make you sour.
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I have four guns from Taurus (technically three and a Rossi). I had a cylinder retaining screw, rod, and spring work loose on my Rossi 971R. I called Taurus support and in ten minutes I was done. $14 and ten days later, my parts arrived in the mail. I fixed the gun and it's fine now. I also have a Judge Public Defender (all steel), a PT-809, and a PT-1911. I'm pleased with the brand and I am looking to get a stainless PT92 in the months ahead.
I've owned Taurus firearms for 27 years. In that time I've used customer service twice. Dealing with them came off without a hitch, although that was years ago, and my pistols have run flawlessly, except the one where I dealt with cs (PT92). So yes, when I see one that catches my interest, I'll likely buy another.
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I don't need one but I might get a Spectrum.

Price is good and they are pretty. A good looking gun will turn my head every time. Lol

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I don't need one but I might get a Spectrum.

Price is good and they are pretty. A good looking gun will turn my head every time. Lol
Yep! I want to see one of these myself. Like I said somewhere else, .380, if small enough, has a place in concealed carry sometimes.
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until taurus can match the service of other manufacturers im not buying. especially when other manufacturers are making similar products for similar prices.
not to beat a dead horse - but id buy a ruger 10 times before id by a taurus. just for the service alone. and when you take into account the price is the same its a no brainer.
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There are too many good guns on the market with good customer service, good quality and competitive prices for me to consider a Taurus. They are not market competitive.
Another point to consider:

Most firearm manufactures products increase in value over time. That won't happen with most Taurus firearms, they devalue. I consider my firearms as tools and as an investment. I enjoy selling or trading my handguns or rifles for more that I paid for them. And like it or not, your firearms will be sold/traded, whether by you or your heirs. Sometimes a nicely built, low priced gun is not the best value.
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