My PT 145 won't rack on a new, full magazine either. New mags have springs that are very stiff and you'll need to load them full and leave them like that for a week or two. They should relax after some usage. If not, give a call to Customer Service.
And HEY, welcome to the forum from Northern Illinois! Congrats on the new pistol.
And HEY, welcome to the forum from Northern Illinois! Congrats on the new pistol.