This is EXACTLY the reason I did not send my TCP in for repair. I decided to trade it for a Ruger LCPII. Based upon numerous reports such as these, I have no confidence whatsoever that Taurus Customer Service will address issues in timely manner and, even if serviced, the gun will come back repaired acceptably. I'm just glad my G2 runs like a top and if it ever does develop a problem I will have a local gunsmith look at it rather than sending it to Taurus. More expensive that way, yes. But I am willing to pay a premium to ensure my gun is serviced professionally and returned in a timely manner. Why didn't I do that initially with the TCP? Fair question. One, because I bought the TCP spur of the moment at a really good price and not intending to make it my EDC, and Two because after realizing that I really liked a .380 and that I did want to make it my EDC I did my research and determined the LCPII was best for me.