Repair turn around time
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Thread: Repair turn around time

  1. #1
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    Repair turn around time

    I just called Taurus C S about sending in a PT111 g2 for repair, I ask what the expected turn around time was, she said 12 weeks. I've never sent one back to Taurus but does it really take 12 weeks? I got one back yesterday from Charter Arms, took 8 days from drop off at FedEx to returned.
    silverstring and 777Driver like this.

  2. #2
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    It depends, they always say 12 weeks. I have had pistols made in Taurus US come back in as little as two weeks. But if they have to send it home to Brazil, then plan on 11-12 weeks.
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  3. #3
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    Exactly what Silverstring said!
    I sent a PT-111 G2 and a TCP to Taurus for repairs. They acknowledged that the guns had arrived, and I waited.
    The G2 was returned in 4 weeks, but I didn't hear anything about the TCP. After 12 weeks I called to check on the status of the TCP. They said they were unable to repair the TCP (I sometimes wonder if they lost it). They offered me a new Spectrum as a replacement, but I wasn't impressed with the reviews of the Spectrum. I asked if I could have a new G2C instead, and they approved. The only down side is that since it was a new gun they had to send it to an FFL, and I had to pay the $20 for the transfer.
    silverstring likes this.

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  5. #4
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    Every time I hear of or read of a firearm repair taking 10-12 weeks or 16 weeks or even 6 norths; I just grin and smirk because my worst one was 9 months and that was from the best.....and it took a letter from the Secretary of State's office to get it back to me. It was 1979 and the state was Hawaii and the gun was a stainless steel New Model Black Hawk Ruger. Actually it was several weeks more than 9 months, at 9 months Ruger agreed to replace the gun but it took several more weeks to get it.
    Remember, no email, no fax machines, no commercial internet and phone calls over seas were very, very expensive.
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  6. #5
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    Their typical knee-jerk response to that question is the 12 week answer.
    And sometimes, it is that long to get things done, as it was last year on my Taurus 85 revolver.
    And if you ask why, they have a response of "We have many guns waiting for repair".
    There are acronyms for this: S.N.A.F.U. and F.U.B.A.R.
    "Our indulgence wore out with you A LONG time ago".
    - Rep. Jim Jordan to Rep. Adam Schiff about the "Impeachment Inquiry"

    As has that of the majority of Americans.

  7. #6
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    I sent in my TCP (the trigger quit working) last week and even though I don't expect it to take that long (but I don't care):

    Date Received: 08/12/2019
    Model: 1-738031FS
    Dear Customer,
    We are in receipt of your merchandise.
    Processing should take approximately 12 weeks from the date of receipt.
    If you would like to provide additional information, please contact Customer Service at:
    Phone: (305) 624-1115
    Fax: (305) 624-1126
    Between the hours of 8:00 am - 10:00 pm ET, Monday thru Friday
    You may check the progress of your repair by accessing our website.
    Please select "Repair Status" under the Customer Care menu.

  8. #7
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    Quote Originally Posted by osbornk View Post
    I sent in my TCP (the trigger quit working) last week and even though I don't expect it to take that long (but I don't care):

    Date Received: 08/12/2019
    Model: 1-738031FS
    Dear Customer,
    We are in receipt of your merchandise.
    Processing should take approximately 12 weeks from the date of receipt.
    If you would like to provide additional information, please contact Customer Service at:
    Phone: (305) 624-1115
    Fax: (305) 624-1126
    Between the hours of 8:00 am - 10:00 pm ET, Monday thru Friday
    You may check the progress of your repair by accessing our website.
    Please select "Repair Status" under the Customer Care menu.
    They shipped it back within 2 weeks. I would have it now if my FFL had not made a mistake on his end (he has 2 FFLs and made a mistake on which one to send it to).

  9. #8
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    I had to ship my Ruger AR 556 back to them for an issue with the gas block. Shipped on a Thursday and returned the following Friday. Four of those eight days was due to UPS ground transportation and two of them were a weekend. Thankfully, I haven't had to send any of my Taurus firearms to Miami for repair. Based on all I hear on TaurusArmed and other forums, the wait can be frustrating.
    PT-92, 100, 945, G2C 9mm, 65, & 605; just to name a few!

  10. #9
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    I have sent my G2C to Miami twice this year under the "new" limited lifetime warranty.
    The 1st time was for an extractor failure (they also replaced a couple other things) - turn-around-time from drop-off to pickup was 9 days (March 2019)
    The 2nd time was for a sear spring / sear failure plus a replaced firing pin - turn-around-time from drop-off to pickup was 12 days (October 2019)

    I have about 5500 rounds through it, so it's doing well for a value priced gun -- thanks to Al Lorenz for help with a few enhancements as well

    Overall, I am VERY satisfied with Taurus Repair

  11. #10
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    My PT840 took 3 weeks. The trigger spring was replaced.

 

 

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