It's Pretty Simple, Taurus.
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  1. #1
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    It's Pretty Simple, Taurus.

    There are but 2 reasons that customers complain about Taurus and Taurus services and products.

    1. Make a concerted effort to improve the QC and reliability of each and every gun you manufacture. Your TX-22 is a perfect example, of what your capable of,and become the average product coming out of the factory.
    2. Dramatically improve your customer service, train your c/s staff to be more receptive to customer complaints, shorten the times that returned guns are in for repair and observation, 2 weeks max. Throw in a free item with each return, ie, a loader, a mag, something. Emulate the service departments of Ruger, S&W, and Sig. Hopelessly defective products , like the PT=111, should be taken out of circulation and exchanged for a new improved firearm.

    Suddenly, you'll have a better rep, and service to back it up.
    777Driver and GerSan69 like this.

  2. #2
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    Quote Originally Posted by Bigborgel View Post
    There are but 2 reasons that customers complain about Taurus and Taurus services and products.

    1. Make a concerted effort to improve the QC and reliability of each and every gun you manufacture. Your TX-22 is a perfect example, of what your capable of,and become the average product coming out of the factory.
    2. Dramatically improve your customer service, train your c/s staff to be more receptive to customer complaints, shorten the times that returned guns are in for repair and observation, 2 weeks max. Throw in a free item with each return, ie, a loader, a mag, something. Emulate the service departments of Ruger, S&W, and Sig. Hopelessly defective products , like the PT=111, should be taken out of circulation and exchanged for a new improved firearm.

    Suddenly, you'll have a better rep, and service to back it up.
    You just used logic.
    I'm sure you didn't mean to, because logic isn't a valid fundamental with modern corporate policy...
    "There are only two places where socialism will work... In Heaven where it is not needed, and in hell where they already have it."

    ~ Winston Churchill ~

  3. #3
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    Taurus is having QC and customer service problems?
    Wow.
    I've never heard that being mentioned in here before.
    Who knew?
    The Average American Now Complains More In A Week Than
    People Living Through The Black Plague Did Their Entire Lives



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  5. #4
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    The CS part is getting better according to recent report. The repair part...that remains to be seen...on the return/replacement of my R 462-2.
    “…democratic socialism, the great utopia of the last few generations, is not only unachievable but that to strive for it produces something utterly different – the very destruction of freedom itself. As has been aptly said: ‘What has always made the state a hell on earth has been precisely that man has tried to make it his heaven.'” F.A. Hayek

  6. #5
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    No complaint here. Lost the spring in one my my TX 22 magazines and asked to buy another and they sent me a new magazine, no charge. And WHAT's wrong with the PT111? All three of mine run just fine.
    I am the nicest guy on earth, Just ask me.
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  7. #6
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    I would imagine that the majority of their guns run fine, just like yours do, but too many of their guns do not run fine. I had a new G2C and after 1000 rounds, it still would have 20% FTF, FTE and stovepipes. Guns that bad should never leave the factory.

  8. #7
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    Quote Originally Posted by Doctordeere View Post
    You just used logic.
    I'm sure you didn't mean to, because logic isn't a valid fundamental with modern corporate policy...
    Logic don't fit in a spreadsheet. Neither does customer service, reputation, experience, nor concern for customers.

  9. #8
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    Quote Originally Posted by Bigborgel View Post
    There are but 2 reasons that customers complain about Taurus and Taurus services and products.

    1. Make a concerted effort to improve the QC and reliability of each and every gun you manufacture. Your TX-22 is a perfect example, of what your capable of,and become the average product coming out of the factory.
    2. Dramatically improve your customer service, train your c/s staff to be more receptive to customer complaints, shorten the times that returned guns are in for repair and observation, 2 weeks max. Throw in a free item with each return, ie, a loader, a mag, something. Emulate the service departments of Ruger, S&W, and Sig. Hopelessly defective products , like the PT=111, should be taken out of circulation and exchanged for a new improved firearm.

    Suddenly, you'll have a better rep, and service to back it up.
    Preaching to the choir my friend.

    And, BTW, make parts available that an average gun owner can replace themselves. Not hard to do, Taurus, IF you want to do it, and had the parts available.
    Ralph_Kirk likes this.
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  10. #9
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    My PT111 runs like a top. I recently bought a G2 from a member here on the site that also runs fine. But I did have a TCP that was a real POS and traded it on an LCPII. So again, spotty quality.
    Taurus PT111G2 - Ruger LCPII - Charter Undercover .38 Spc - M'berg Mav88 Pistol Grip - M'berg 715T - Charles Daly Superior 12g O/U Trap - Heritage Rough Rider .22LR/WMR - Henry Classic Lever .22LR - Marlin 336W .30-30 Lever - Phoenix HP22LR - NAA .22WMR Mini-Revolver w/ Pocket Clip - GSG 1911-22 - H&R Young American .32 Safety Hammer NF (circa 1890)

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  11. #10
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    Which would, of corse, drive the costs of their products up, resulting in......complaints.

 

 
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