605 Yoke Screw Assy. (long)
Back in mid October I posted about losing the Yoke Screw Assembly from my 605 due to my carelessness. October 20 to be exact. I contacted Taurus and the took my order for the assembly to arrive in 7 - 10 days. The assembly includes the Yoke Screw, The retaining pin spring and the yoke retaining spring.
Well by October 31 I hadn't received my order, so I called Taurus. They told me my order was picked but because it was their Fiscal year end, it wouldn't ship until November 7. And it did.
When I received the package, it had only the yoke screw and nothing else. That was on 11/10.
I called Taurus and told them of the error and that they need to ship me the other two parts. They said they would ship the other parts ASAP. I received that shipment yesterday and it contained 3 of the retaining pin springs but no retaining spring.
Well, I figure that if I call back and tell them that I still didn't get all of it that they would think that I was playing them. So.....
I decided to just simply order another Yoke Screw assembly and pay for it.
I contacted them via their CS online chat. CS Agent Jonathan was on the other end. I told him that I just needed to order a Yoke Screw Assembly and pay for it. I made no mention of the fact that I'd already received two shipments and still didn't have the entire assy. I figure that I'll only be out another $14.01. No big deal.
Jonathan responds "Let me check into this further and I'll be back to you in a few minutes". A few minutes ended up being about 15 minutes.
When Jonathan returns, he says "Your order for the complete assembly has been placed and you should have it in 7 - 10 days." I ask him how do I need to arrange payment?
Jonathan responds "We're shipping it to you at no charge as a courtesy". I gave him my shipping info and he told me that they already had that in the system and the they were glad to be of service.
Hopefully, I'll have the assembly by Friday or Saturday of next week and I'll be able to put my 605 back into service.
My basic thought on this is that it was initially bad service but their free of charge shipment, to me, is good service.
I'm sure that Jonathan, looked up my account and saw the two prior shipments and figured I wasn't trying to screw them out of a $14 assembly.
More after it arrives.....