PT 92 repair time
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  1. #1
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    PT 92 repair time

    Taurus received my PT 92 with a broken lock block on 10/20/19. After numerous emails and phone conversations, I have lost faith in their ability to get my repaired handgun back to me. It is almost four months later and all they have said is the move is causing repair delays. I have serious doubts that they even know where my gun is, now. My positive advice to Taurus? Locate my gun, fix it, return it to me. Failing that, admit it's lost and compensate me. This is ridiculous.
    taurustoter and Desperado like this.

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    Bad management.

    They probably have an idiot with an MBA and a spreadsheet in charge of customer service. They need to have someone with some logistics knowledge, that can create a process to track a gun from the moment it arrives in the mail room, until the moment it is mailed out. It should be scanned every time it moves in the facility. If it sits in someone's "in box" for 90 days, just say so. That would be much better than "we don't know, please wait".

    There used to be lots of people working in the business world with a passion for making things, solving problems, and/or helping people. Now, it's just whatever they learn in MBA school and whatever pops out on the bottom of their spreadsheet.

    [poster steps off soap box]
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    Man, it would have been easier to find the locking block yourself. Would the Beretta one work?
    Are we there yet?
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    I moved your thread to the appropriate forum. I sent mine back as the locking block cracked and froze the gun solid. IIRC it took maybe 8 weeks total and was worth it as they replaced the barrel and the locking block. Being the cost of shipping and a replacement Beretta part being equal, I would have gone that route if the pistol was capable of being field stripped. I suspect that they had to cut the barrel out of mine. I don't want to make excuses for them, but during the same time they are dealing with the move and the replacement of the Rossi recall guns. The real frustrating part is the loss of the chat feature which was a convenient and simple way to get their latest line of canned misinformation delivered to you.
    Desperado, taurustoter and jwc007 like this.
    “…democratic socialism, the great utopia of the last few generations, is not only unachievable but that to strive for it produces something utterly different – the very destruction of freedom itself. As has been aptly said: ‘What has always made the state a hell on earth has been precisely that man has tried to make it his heaven.'” F.A. Hayek

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    I don't know to what depth Brownell's stocks Beretta 92 parts, nor am I sure that everything, (anything?), is interchangeable, but I found a takedown lever spring for my PT-58...
    "The large print giveth, the small print taketh away..." Tom Waits
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    Numrich has the 92 locking block instock right now, new and used.
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    FOUR months?
    Did I read that right, FOUR months?
    I would be camped out on the CS phone line DEMANDING action by now, and not stopping until I received satisfaction.
    I still can not believe it has been FOUR months with NOTHING from Taurus.
    You are much more patient about this than I would ever be.
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    Every day I feel myself getting more and more like Michael Douglas' character "D-Fens" in the movie "Falling Down".

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    Quote Originally Posted by Desperado View Post
    FOUR months?
    Did I read that right, FOUR months?
    I would be camped out on the CS phone line DEMANDING action by now, and not stopping until I received satisfaction.
    I still can not believe it has been FOUR months with NOTHING from Taurus.
    You are much more patient about this than I would ever be.
    Yea you would think so but--my brand new PT1911 was returned for an extractor replacement (because they would not sent or sale me the part) and it took 9 weeks to get it back, and thats a 1911 extractor and at the time they were still in Miami---sooooo!
    Retired Firefighter, Advanced Georgia Master Gardener, Hazardous Material Response Member, Certified Hazardous Material Incident Commander, 1911 Addict and General Gun Lover.
    Currently Professionally Retired Old Person.

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    Quote Originally Posted by Desperado View Post
    FOUR months?
    Did I read that right, FOUR months?
    I would be camped out on the CS phone line DEMANDING action by now, and not stopping until I received satisfaction.
    I still can not believe it has been FOUR months with NOTHING from Taurus.
    You are much more patient about this than I would ever be.
    Sometimes it does not make sense. I sent in a TPC for repair 5 or 6 months ago and they sent it back within 2 weeks. Maybe they have certain people work on certain types of guns.
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  11. #10
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    Quote Originally Posted by osbornk View Post
    Sometimes it does not make sense. I sent in a TPC for repair 5 or 6 months ago and they sent it back within 2 weeks. Maybe they have certain people work on certain types of guns.
    They build that gun in the USA, the PT92 and like are built in Brazil. It may be a parts issue.
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    “…democratic socialism, the great utopia of the last few generations, is not only unachievable but that to strive for it produces something utterly different – the very destruction of freedom itself. As has been aptly said: ‘What has always made the state a hell on earth has been precisely that man has tried to make it his heaven.'” F.A. Hayek

 

 
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