Taurus customer service
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Thread: Taurus customer service

  1. #1
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    Cool Taurus customer service

    I have been reading this forum for a long time and always read about the 6 - 8 week sometimes months turn around for firearm repairs so I signed up to share my experience
    after approximately 10000 trigger pulls about 3000 of them live fire on my pt 111 g2 the trigger spring broke+
    I was not pleased about the possibility of months with out my pistol as I use it daily with a g sight training laser hence the thousands of trigger pull anyway on to my experience
    drop off my g2 on Monday for shipping
    Taurus received it on Tuesday
    pistol was repaired on Wednesday
    shipped on Thursday
    Friday picked up from local FedEx and went to range
    true story

  2. #2
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    Wow...love good news. Welcome from Northern Illinois! That PT 111 G2's are great guns.
    “…democratic socialism, the great utopia of the last few generations, is not only unachievable but that to strive for it produces something utterly different – the very destruction of freedom itself. As has been aptly said: ‘What has always made the state a hell on earth has been precisely that man has tried to make it his heaven.'” F.A. Hayek

  3. #3
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    Quote Originally Posted by Czechbikr View Post
    Wow...love good news. Welcome from Northern Illinois! That PT 111 G2's are great guns.

    thank you
    yes love them i now own 3 g2 one is basically dedicated laser trainer

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  5. #4
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    Good story to see. Where are our manners.
    Welcome to the forum.

  6. #5
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    Welcome to the forum from Northern Oklahoma.
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  7. #6
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    Wow! That is fast!
    I think that's the fastest turnaround I've heard.
    I sent a PT-111 G2 in, and had it returned in 3 weeks, and I was happy with that.

  8. #7
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    Glad to hear the CS may be getting better. Welcome from South Texas.

  9. #8
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  10. #9
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    Welcome from Bugtussle, Kentucky. Taurus has really improved not only their guns but their customer service too.

  11. #10
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    I have been happy dealing with TAURUS on a Spectrum that had two problems and sent back two times (final result is all OK), and Heritage that had cosmetic flaws (all OK).

    As I remember -- like 3 weeks on turn around and I am OK.

    Then I don't expect they could have enough techs to fix every gun that comes in the same day they get it. ????

    Main thing is they take care of things (and consider the price of their guns compared to some of the other MFGs with double, triple, five times the price.

 

 
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