Nice experience
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  • 3 Post By osbornk

Thread: Nice experience

  1. #1
    Senior Member
    Member #
    Join Date
    Feb 2015
    Marion, Va
    918 times

    Thumbs up Nice experience

    I went to the Taurus website and got on Chat due to an issue I had with my TCP on Monday. I waited 4 or 5 minutes until Emily got online to help me. I told her about my problem, she did the paperwork for me to return the gun and gave me a work order number. When I turned my computer on yesterday morning, I had an e-mail from Taurus with the complete chat conversation. Then, yesterday afternoon, I got another e-mail asking about whether I had a good or bad experience and a place to explain my answer.

    I was surprised at the follow-up. I was probably on the phone about 10 minutes, including the wait.

  2. #2
    Senior Member
    Member #
    Join Date
    Jan 2010
    Metro Atlanta Georgia
    27340 times
    Hopefully the customer expereince is going to improve (a lot) but honestly we have seen moves in this direction before only to get worse.
    heres hoping for all you Bull owners.
    Retired Firefighter, Advanced Georgia Master Gardener, Hazardous Material Response Member, Certified Hazardous Material Incident Commander, 1911 Addict and General Gun Lover.
    Currently Professionally Retired Old Person.



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