Has Taurus violated terms of class action settlement?
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Thread: Has Taurus violated terms of class action settlement?

  1. #1
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    Has Taurus violated terms of class action settlement?

    To be clear this is NOT meant to brand bash nor an invitation to brand bash per the rules. This is a pure objective clinical view of what Taurus promised in their 2017 class action settlement terms, versus what was delivered. Do you think they lived up to their obligations? From their legal settlement website there were express and implied promises for performance. This included:

    Taurus Class Action

    “Enhanced Warranty Benefit. … you can return your Class Pistol for repair or replacement, at no cost to you. Taurus will provide a free, transferable lifetime Enhanced Warranty benefit. Under this benefit, you may ship your Class Pistol to Taurus at Taurus’s expense. Taurus will inspect the pistol and repair or replace it, with no requirement that you prove the pistol is defective. Taurus will ship the repaired or replaced pistol back to you at Taurus’s expense. You should anticipate a minimum three week turnaround if returning a Class Pistol for it to be repaired or replaced. No repair for the alleged safety defects is currently available, so pistols returned under this option will be replaced with a comparable Taurus G2 (or similar) model pistol at this time. If Taurus develops a repair, it can repair rather than replace Class Pistols.

    … Replacement pistols will be shipped directly to the Federal Firearms Licensed dealer …The dealer may require you to complete standard background check forms before transferring the replacement pistol to you. You may seek reimbursement from Taurus for fees associated with the transfer process. Certain calibers of the Class Pistol models are not available in Taurus G2 model pistols.
    Cash Payments. You Can Return your Class Pistol to Taurus and receive a cash payment of up to $200….You will not know the cash payment amount until after the deadline.”
    So for those of you impacted, do you feel?:
    * That there was "no cost to you."?
    * Comparable pistols were offered, as promised?
    "Comparable" is defined as like value, like qualities, etc.
    * An effort was made to develop a fix or to fix or repair your pistol?
    * That Taurus absorbed the expenses, or was there a cost to you?
    * Your pistol was inspected and returned if not defective?
    * Was it fair to make you elect a cash option 1/2 value of your pistol, without knowing even how much that might be?
    * Were "turn around" times done in a reasonable fashion?
    * Given many vague terms, (i.e. "if..." and "or" and "certain calibers") do you think Taurus delivered in good faith?

    My reason for asking is NOT brand bashing but instead to sort out whether others, like me, believe Taurus may have induced people to opt into the class action resolution through deceptive, misleading, or vague terms and acted in bad faith by not delivering on key settlement terms. Please do not brand bash, but instead share your objective opinions on these issues.

    What is your opinion?
    Last edited by leadcounsel; 03-25-2019 at 06:10 PM.
    WoodyUSSLUCE likes this.

  2. #2
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    I would have rather had my original Pt111 Milenium pro back. I loved that gun. Like the G2 but Loved the Pt111. They did for me what was stated in the settlement at no cost to me, Although I paid $350.00 for my Pt-111 and received a $200 gun in return but can live with that.
    leadcounsel likes this.

  3. #3
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    On 7/30/2015 I had this conversation with Taurus:
    700 PM
    It's not worth it to me to take 150.00 for it as I have that much in the sights and accessories. At that point I would just keep it and use it for a range gun.



    Massiel 702 PM
    We will sir depends on what is determined in inspection



    Massiel 710 PM
    There is no way to know w/out it coming in



    741 PM
    What's been the experience so far? Have you been able to repair some or if they are defective they just get destroyed?



    Massiel 710 PM
    If you have after market I would be concern not to send them if you should choice to



    Massiel 752 PM
    To be honest it just all started this week so I am not sure what the majority outcome has been



    712 PM
    Is replacing it an option?



    Massiel 713 PM
    If deemed unrepairable yes they would destroy & replace



    744 PM
    So I could get a comparable pistol?



    Massiel 7:36:49 PM

    yes sir
    leadcounsel likes this.
    “…democratic socialism, the great utopia of the last few generations, is not only unachievable but that to strive for it produces something utterly different – the very destruction of freedom itself. As has been aptly said: ‘What has always made the state a hell on earth has been precisely that man has tried to make it his heaven.'” F.A. Hayek

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  5. #4
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    They promised a 24/7 G2 SS in 45 ACP to replace my PT 145 SS that I sent in in good faith for repair or replacement:

    on 11/9/2015 we had the following chat after I had been told that there were none in stock..after I found out that distributors were getting shipments:

    xxxx 2:38:31 PM
    Good morning Samantha, I have a replacement 24/7 Compact coming on service order 578615. I have word from both Impact Guns and Able Ammo that they have received their shipments of this model. I was hoping that you would tell me that mine was going to be shipped soon!



    saragon 2:38:31 PM
    Good Morning, How may I help you today?



    saragon 2:38:41 PM
    I can definitely assist you



    saragon 2:38:43 PM
    If you would please for security reasons verify the address on the account?



    2:39:01 PM
    xxxxxxxxxxxx



    saragon 2:39:32 PM
    Thank you



    saragon 2:39:32 PM
    Please bear with me so I can look into this further.



    2:39:39 PM
    thanks



    saragon 2:39:45 PM
    You're welcome



    saragon 2:42:34 PM
    I have verified unfortunately the order has not been processed as of yet. We are processing replacements as quickly as inventory becomes available in the order that they were received, however we are currently working on about a 4-6 month backlog.



    2:43:10 PM
    How did two distributors get stock in almost simultaneously?



    saragon 2:43:49 PM
    We apologize for the inconvenience at this time we are processing it as quickly as inventory becomes available for the replacements.



    221 PM
    If upper management has not yet gotten the word yet, your business is already suffering a lot for this lack of attention to the issue. I am a moderator on TaurusArmed.net and that group has been a steadfast supporter of Taurus firearms. I see that support collapsing...daily. It's time for manufacturing to step up to the plate and fix the problem.



    saragon 2:48:00 PM
    We apologize for the inconvenience I will notate this on your account I am showing you would like the http://www.taurususa.com/product-det...ies=&search=24 is this correct?




    2:49:05 PM
    That's the one that is now shipping to distributors, but not to me.



    2:50:22 PM
    My concern is for your company because I like the product and brand. I bought a Rossi R462 two months ago and a PT 111 G2 last month. I want to see you guys surmount this issue and succeed.



    saragon 2:52:46 PM
    We understand and I will definitely relay this on your account as well.



    2:53:10 PM
    Thanks for your help today and I hope that you have a good week!



    saragon 2:53:43 PM
    You are welcome. Thank you for choosing Customer Care. It was a pleasure serving you.
    leadcounsel likes this.
    “…democratic socialism, the great utopia of the last few generations, is not only unachievable but that to strive for it produces something utterly different – the very destruction of freedom itself. As has been aptly said: ‘What has always made the state a hell on earth has been precisely that man has tried to make it his heaven.'” F.A. Hayek

  6. #5
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    On 12/8/2015:

    Susan 4:25:48 PM
    Thank you for contacting Customer Care. My name is Susan. How can I assist you today.



    xxxxx 4:26:24 PM
    Hi Susan, good morning. I am doing my monthly check on my replacement status of service order 578615



    xxxxx 447 PM
    It's been four months since I sent my PT 145 in.



    Susan 4:30:52 PM
    I can look that up for you



    xxxxx 401 PM
    Thanks!



    Susan 4:36:54 PM
    thank you for holding I am looking that up



    xxxxxx 406 PM
    thanks



    Susan 450 PM
    please verify your address



    xxxxxx 4:38:13 PM
    xxxxxxx



    Susan 4:38:34 PM
    thank you



    Susan 4:39:06 PM
    The replacement has not yet come in



    xxxxx 4:39:21 PM
    any shipping date given yet?



    Susan 4:40:18 PM
    No sir I suggest continue to check on it weekly



    xxxx 4:41:01 PM
    I would love to be able to give some good news to the the forum that you guys are shipping replacements.



    xxxx 4:44:00 PM
    Thanks for checking Susan, hope that you have a great day!
    leadcounsel likes this.
    “…democratic socialism, the great utopia of the last few generations, is not only unachievable but that to strive for it produces something utterly different – the very destruction of freedom itself. As has been aptly said: ‘What has always made the state a hell on earth has been precisely that man has tried to make it his heaven.'” F.A. Hayek

  7. #6
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    12/14/2015:

    xxxxxx 918 AM
    Hi Samantha...curious as to status of status of service order 578615



    saragon 924 AM
    I can definitely assist you



    saragon 925 AM
    If you would please for security reasons verify the address on the account?



    xxxxxx 942 AM
    xxxxxx



    saragon 906 AM
    Thank you



    saragon 908 AM
    Please bear with me so I can look into this further.



    xxxxxx 928 AM
    Thanks! I am hoping for a Christmas surprise!!



    saragon 951 AM
    You're welcome



    saragon 918 AM
    Currently your replacement is on ba ck order at this time,



    xxxxxxxx 9:19:03 AM
    I am waiting for a 24/7 Compact 45 ACP in stainless...is this still being produced by Taurus?



    saragon 9:19:20 AM
    Yes the G2 model



    xxxxx 9:19:43 AM
    Super..Thanks...is there any idea of production date?



    saragon 9:20:08 AM
    You're welcome



    saragon 9:20:10 AM
    We are processing replacements as quickly as inventory becomes available in the order that they were received, however we are currently working on about a 4-6 month backlog.



    xxxxx 9:21:00 AM
    Yes...I was told that it was 4-6 months from the date of the recalled pistol being received...is that correct?



    saragon 9:21:25 AM
    It is from the date advised of replacement and is ann estimated time frame.



    xxxxx 9:21:57 AM
    Thanks for checking...I hope that you have a Merry Christmas!
    leadcounsel likes this.
    “…democratic socialism, the great utopia of the last few generations, is not only unachievable but that to strive for it produces something utterly different – the very destruction of freedom itself. As has been aptly said: ‘What has always made the state a hell on earth has been precisely that man has tried to make it his heaven.'” F.A. Hayek

  8. #7
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    12/22/2015:

    Fran 559 PM
    Currently your replacement is on ba ck order at this time, We are processing replacements as quickly as inventory becomes available in the order that they were received, however we are currently working on about a 4-6 month backlogIt is from the date advised of replacement



    xxxxx 546 PM
    There are some folks that are receiving replacements whose pistols were returned about the same time as mine.



    Fran 524 PM
    Frank at this time the order place as they were received.



    xxxxxx 502 PM
    OK...thanks for checking...hope that you have a nice Christmas.



    Fran 529 PM
    leadcounsel likes this.
    “…democratic socialism, the great utopia of the last few generations, is not only unachievable but that to strive for it produces something utterly different – the very destruction of freedom itself. As has been aptly said: ‘What has always made the state a hell on earth has been precisely that man has tried to make it his heaven.'” F.A. Hayek

  9. #8
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    01/16/2015:

    dayana 405 PM
    Thank you for contacting customer Care. My name is Dayana, how may I assist you today ?



    xxxxx 440 PM
    Good morning and Happy New Year! Just looking for an update on service order 578615



    dayana 453 PM
    Good morning likewise



    dayana 404 PM
    Currently your replacement is on back order at this time, We are processing replacements as quickly as inventory becomes available in the order that they were received, however we are currently working on about a 4-6 month backlogIt is from the date advised of replacement and is ann estimated time frame.



    xxxxxxx 4:19:02 PM
    Ok...so nothing new. Thanks for checking! Hope that you have a great day!



    dayana 4:19:16 PM
    not yet, my pleasure and have a great week
    leadcounsel likes this.
    “…democratic socialism, the great utopia of the last few generations, is not only unachievable but that to strive for it produces something utterly different – the very destruction of freedom itself. As has been aptly said: ‘What has always made the state a hell on earth has been precisely that man has tried to make it his heaven.'” F.A. Hayek

  10. #9
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    01/13/2016:

    saragon 1:55:03 PM
    Good Morning , How may I help you today?



    xxxxxx 1:55:20 PM
    Good morning Samantha, I have a replacement 24/7 Compact coming on service order 578615. I have word from both Impact Guns and Able Ammo that they have received their shipments of this model. I was hoping that you would tell me that mine was going to be shipped soon!



    saragon 1:55:54 PM
    I can definitely assist you



    saragon 1:55:56 PM
    If you would please for security reasons verify the address on the account?



    xxxxxxx 1:56:10 PM
    xxxxxxx



    saragon 1:57:12 PM
    Thank you



    saragon 1:57:16 PM
    Please bear with me so I can look into this further.



    xxxxx 1:57:24 PM
    thanks!



    saragon 1:59:02 PM
    You're welcome



    saragon 2:00:59 PM
    Unfortunately the firearm is currently on back order at this time.



    xxxxx 234 PM
    The plant must have production schedules...they really should share them with you folks.



    saragon 2:03:12 PM
    We apologize for the inconvenience sir and will notate the information,.



    xxxxxx 2:03:26 PM
    Thanks...have a good day!
    leadcounsel likes this.
    “…democratic socialism, the great utopia of the last few generations, is not only unachievable but that to strive for it produces something utterly different – the very destruction of freedom itself. As has been aptly said: ‘What has always made the state a hell on earth has been precisely that man has tried to make it his heaven.'” F.A. Hayek

  11. #10
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    01/28/2016:

    Fran 953 PM
    Currently your replacement is on ba ck order at this time, We are processing replacements as quickly as inventory becomes available in the order that they were received, however we are currently working on about a 4-6 month backlog.



    xxxxx 927 PM
    Do you have any look at the manufacturing schedule?



    Fran 932 PM
    There is none



    Fran 955 PM
    We will send the firearm as the order was received and you will have the replacement as soon as possible.



    xxxx 912 PM
    Thanks for your time.



    Fran 935 PM
    You're welcome. It was a pleasure assisting you here today. Have a great day!
    leadcounsel likes this.
    “…democratic socialism, the great utopia of the last few generations, is not only unachievable but that to strive for it produces something utterly different – the very destruction of freedom itself. As has been aptly said: ‘What has always made the state a hell on earth has been precisely that man has tried to make it his heaven.'” F.A. Hayek

 

 
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