Taurus Quality Control, Whats the deal?
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  1. #1

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    Taurus Quality Control, Whats the deal?

    Ok Guys,

    This is just FYI. I have been looking recently for a good .380 pocket pistol. Was looking at the Ruger LCP and the Kel-Tec P3 when I stumbled onto info about the new Taurus TCP 738. Was excted as this gun seems to be really well designed and offers features the others don't. I also own a PT145 Mill Pro (3rd Gen) and have been happy with it so far. With all the features of the TCP and My experiences with my own Mill pro, I started to feel the beginnings of loyality to the Taurus brand swell inside me.....that is until I went to my local dealers.

    I went today to investigate this little pistol and compare it's feel to the ruger and kel-tec. The shop owners said that I should buy at my own risk as every Taurus they have sold in the last month and a half (except the Judge) has been sent back to the company for repairs. They also told me that Taurus refused to pay the shipping for these guns and when seeking an explanation, they were told that the increased demand for their firearms has caused their quality control to suffer, resulting in more returns. According to the shop owners I talked to, both of them said: "that's not my problem and still doesn't answer my question of why you wont pay shipping on your defective products.......I don't have to carry your products and am leaning towards just dropping your line from my store altoghether". In two cases, the same gun that was sent was sent back unrepaired.

    Well, needless to say I was a little dizzy from being spun around so quickly. Again, this is not just from one shop owner in my town, but two different ones.

    Taurus: First of all, I want to commend you for the products you sell and how far you have come in the last decade. Your research and development teams have been answering our call. You are making the pistols we want to buy, at the price we want to buy them. Therefore, the core of your mission and philosophy as a company is right on the mark. However, if you don't get your [email protected]#$% together, then none of that will matter. A lifetime warranty will not convince anyone to buy a peice of garbage, expecially if they know that the one area of your company that has never sought to be improved is your customer service. Your reputation is your greatest asset. Therefore, maintain a standard and stick to it!

    At some point in the last 5-10 years, someone, somewhere at Taurus had a "come to Jesus meeting" and got the company back on the right track. You worked really hard to address all the issues with your product and started producing pistols that were reliable, accurate, affordable, with features that compete against top name brands and dug yourselves out from a bad reputation. Don't undermine all your hard work by producing crap just to meet sales quotas. If you fall back to producing crap, and then treat your customers like crap (like you have always done) for buying your products, then Taurus will evaporate like a fart in the wind, and some other Firearms company will spring up to take it's place. Please make a decision to renew our confidence in your products, otherwise I will sell my investment in Taurus before it's value drops even lower and save up for something else.

    Demps

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    Re: Taurus Quality Control, Whats the deal?

    Demps, be aware that this forum isn't associated with Taurus International, or Taurus Brazil. It's just a forum for Taurus firearm enthusiasts. That's not to say that their employees haven't dropped in and looked around before - I'm sure they have - but this isn't a good place to send a letter to Taurus.

    In many ways, you're preaching to the choir. Everybody here, or most here, are fully aware that there are serious issues with Taurus customer service. If I were you, I'd send the letter to somebody in Miami that can maybe action your concerns.

    Good luck, and welcome to the forum !!
    “Democracy is two wolves and a lamb voting on what to have for lunch. Liberty is a well-armed lamb contesting the vote" - Benjamin Franklin

    When Leonidas was preparing to make his stand, a Persian envoy arrived. The envoy explained to Leonidas the futility of trying to resist the advance of the huge Persian army and demanded that the Spartans lay down their arms. Leonidas told Xerxes "MOLON LABE", or "Come And Get Them."

    NRA and TSRA member, and proud Texas LTC holder

  3. #3

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    Re: Taurus Quality Control, Whats the deal?

    Thanks texastaurusguy,

    Even though I knew that this forum was for Taurus enthusiasts, I guess for some reason I assumed that Taurus inc. was somehow invovled in creating/moderating the forum. Another lesson in what happens when you Assume anything. Thanks for steering me on the right path here.

    Given what I have heard regarding their customer service, I seriously doubt my opinions would be valued by the company at all. I guess I was hoping that Taurus moderated this forum and that sharing my opinions among other Taurus folks would allow my comments to carry a little more weight and lead to constructive change. There is always strength in numbers.

    When you sit an consider how bad Taurus Customer service is, it really is a little humerous, until it's you wanting your gun repaired/replaced. Perhaps our new government is somehow involved with this company now. Perhaps Obama bought this company with bailout money, hired government workers to run it (thus sabatoging the quality) and then plans to provide our military with faulty equiptment so we can lose the war (exit strategy). Also, you know that this is going to be the same kind of customer service we get with universal healthcare don't you. HaHa.

    Demps


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    Re: Taurus Quality Control, Whats the deal?

    That is a well written letter. Yes, send it to Taurus in Miami and maybe they will see the light. Good luck, and give Taurus a chance. I had to send my PT145 in the day after I bought it but, I didn`t get discouraged. When I got it back it functioned flawlessly and I couldn`t be happier.
    In memory of Connie Ann Johnson, July 9,1962- March 31, 2011
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    Re: Taurus Quality Control, Whats the deal?

    I want to jump in here just a little bit. Not in support of CS, but in recent months and as long as I have been on this site. Now over 2yrs, if you talk to CS, on a gun problem, they have been paying for the shipping both ways. Sending either a prepaid package, or haveing FEDX or UPS pick up the gun for return.

    Recently, the turn times have dropped, but yes some guns came back not satisfactorily repaired. Now gun shops do not want to return things for customers (because it is problems for them, and bookkeeping), probably mnaufacturers make them pay for the return (they can do it cheaper). But it cuts into their profit too.

    If it was me with one of my several Taurus guns, I would go direct to CS (on the newer ones) and get them to pick it up.



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  7. #6

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    Re: Taurus Quality Control, Whats the deal?

    Hey guys,

    These are all great points. Personally, I don't have any personal experiences with Taurus CS and hope I never do. Therefore, I cant speak directly to what is true or false about their customer service. From my perspective, its all hersay, and that is the meat of my point. Lately, I have been bombarded with negative experiences with Taurus quality and cusomer service from folks that deal with the company everyday. My letter is written more from the perspective of a potential returning customer and the risk I would be taking to return as a customer given their reputation, especially their reputation in recent months. As a company, this is the last position you want to be in. If you think about it, the quality of your product and word of mouth is the best form of marketing firearm companies have to sell their products. Haven't seen very many TV or radio adds for pistols lately. No flyers in the mail for me either.

    All this said, there is no doubt in my mind that Taurus has the potential to be one of the greatest firearm manufacturers in the US. I love their products, or at least what they could be. Their attention to detail in the design of their products and the options they offer is fantastic. That is why I get so frusterated when I see them squander their their potential and take shortcuts in other areas. Shortcuts are not accepted in the profession I'm in. If there was even a wiff of that sort of work ethic in my job, I would be out the door. Bottom line: I just want a reliable firearm that I can afford from a company I can believe in. It all boils down to consumer confidence. Honestly there is nothing wrong with their products and designs that would jeapordize my confidence . It all is a matter of them choosing to maintain a professional standard of quality within their company and then consistently holding themselves accountable to this standard in order that their philsophy and mission is always being fulfilled. What is this philosophy and mission? I have no idea, but if they don't have one, now is the time. If they don't have employees that are willing to maintain this standard and make it personal, then there are lots of folks just standing in line for a good job who are taking their situation very personally.

    Man, this was a really long winded way of saying that I really want the new TCP 735, but just want to feel good about the purchase. HaHa!
    Who knows, maybe someone over there will crack the whip and get them back on track to being the company we all know they can be.

    We'll see.

    Demps


  8. #7
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    Re: Taurus Quality Control, Whats the deal?

    For whatever reason the LGS seems to have a penchant for leading the Taurus bashing societies from my experience in reading this and other forums over time. Whether it stems from a "buy USA products", involves their markup on higher priced weapons, or from a traditionalist feeling that Springfield and Smith & Wesson are time honored brands, there is a common thread of them steering customers away from the Taurus in their case to a higher priced gun. Other reports state that some smiths refuse to work on Taurus. If I were involved in distribution for Taurus, I would provide an e-mail or hotline for these incidents and take action with the dealers. To me you are either on the bus or off of it.
    “…democratic socialism, the great utopia of the last few generations, is not only unachievable but that to strive for it produces something utterly different – the very destruction of freedom itself. As has been aptly said: ‘What has always made the state a hell on earth has been precisely that man has tried to make it his heaven.'” F.A. Hayek

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    Re: Taurus Quality Control, Whats the deal?

    Quote Originally Posted by Czechbikr
    For whatever reason the LGS seems to have a penchant for leading the Taurus bashing societies from my experience in reading this and other forums over time. Whether it stems from a "buy USA products", involves their markup on higher priced weapons, or from a traditionalist feeling that Springfield and Smith & Wesson are time honored brands, there is a common thread of them steering customers away from the Taurus in their case to a higher priced gun. Other reports state that some smiths refuse to work on Taurus. If I were involved in distribution for Taurus, I would provide an e-mail or hotline for these incidents and take action with the dealers. To me you are either on the bus or off of it.
    Smiths will work on anything that makes them money, unless it's beyond hope. there is too much money to be made to throw up that kind of a wall.

    demps, you'll just need to experience customer service and see how it goes for you. Everybody is different....some have a good experience, some don't. Personally, I think a gun shop that bashes any particular brand is cutting off their nose to spite their face. for example, i love S&W revolvers, but they are just too expensive. If the gun shops i frequent stopped carrying Taurus, this wouldn't make me more likely to buy the S&W - I just wouldn't buy anything.
    “Democracy is two wolves and a lamb voting on what to have for lunch. Liberty is a well-armed lamb contesting the vote" - Benjamin Franklin

    When Leonidas was preparing to make his stand, a Persian envoy arrived. The envoy explained to Leonidas the futility of trying to resist the advance of the huge Persian army and demanded that the Spartans lay down their arms. Leonidas told Xerxes "MOLON LABE", or "Come And Get Them."

    NRA and TSRA member, and proud Texas LTC holder

  10. #9

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    Re: Taurus Quality Control, Whats the deal?

    Thanks guys,

    After all this talk, I guess I am starting to lean towards getting the 738 TCP and if I have an experience with Taurus CS then at least it will be a first hand experience. The last thing I want to do is gossip about things I don't know first hand or contribute to negative views if it turns out there are actually no grounds for them at all. The one thing I do know is that I have a PT145 Mill Pro that has worked flawlessly and this should be adequate grounds for giving Taurus another try. We'll see how soon all this goes down and I'll report the outcome once I scrape together 3 bills to put on a 738.

    Peace,

    Demps

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    Re: Taurus Quality Control, Whats the deal?

    Hey Demps, If you believe everything a gunstore "SALESMAN" tells you, Then I have some PRIME beachfront property in Nevada I'd Love to sell ya!
    Geeeez.....

    Its called UPSELLING. A salesman's job is to get as much of your money as he can by whatever means.. Taurus will pick up the gun within a year of manufacture.. If you go thru your dealer to get it shipped he might charge you for it anyway while getting it picked up free by Taurus.. I.e. getting as much of your money as he can.. See how this works?
    SI VIS PACEM, PARA BELLUM

 

 

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