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    Taurus Online Chat

    I used the Taurus Online Chat on their website today to ask some questions about my Tracker that is in for repair because the repair status site was not working. I talked with Susan and she was timely, polite, and helpful. The whole process was quick and easy to use. I've been pretty down on Taurus lately due to the issues I've had with this gun (not the first time its been to Miami) but I am pleased to report that, unlike my Tracker, Online Chat works very well and I received first rate customer service.

    Well done Taurus!

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    Good to know. I to talked to Susan just to see how the system worked. I inquired about my gun not showing in the serial look up. Did she happen to ask you to not have a loaded weapon on you while having a chat with her?
    jamain likes this.
    A driver’s license works in every state, so it’s common sense that a concealed carry permit should work in every state. If we can do that for driving — which is a privilege, not a right — then surely we can do that for concealed carry, which is a right, not a privilege.
    President Donald J. Trump

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    Quote Originally Posted by gpoteat View Post
    Good to know. I to talked to Susan just to see how the system worked. I inquired about my gun not showing in the serial look up. Did she happen to ask you to not have a loaded weapon on you while having a chat with her?
    No, she didn't. I remember reading in a thread where someone was asked that question, I'm guessing it was you. I'd like to know what prompts them to ask that question. Someone should probably tell them that no matter how angry a customer gets, that its not possible to fire into the customer service center via the internet.
    jamain, mingaa, olfarhors and 2 others like this.

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    Quote Originally Posted by Wreckerman View Post
    No, she didn't. I remember reading in a thread where someone was asked that question, I'm guessing it was you. I'd like to know what prompts them to ask that question. Someone should probably tell them that no matter how angry a customer gets, that its not possible to fire into the customer service center via the internet.
    They are probably more affraid of someone fiddling with their fireram, while talking to customer service and having an accidental discharge, possible causing injury to the person who is contacting customer service through the chat line. More than likely advise from the lawyers.
    loudviking, Sekol and Alfonse like this.

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    I noticed when I sent my Tracker in for tuning the status updates lagged quite a bit, but in the end it took about a week to do the job.

    Anyway, best of luck on your gun, my guess is that they'll get it fixed up and back to you before you know it, but I understand the anticipation is killer!

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    Quote Originally Posted by HD-Mike View Post
    They are probably more affraid of someone fiddling with their fireram, while talking to customer service and having an accidental discharge, possible causing injury to the person who is contacting customer service through the chat line. More than likely advise from the lawyers.
    That's what I'm guessing as well.

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    Quote Originally Posted by asque2000 View Post
    I noticed when I sent my Tracker in for tuning the status updates lagged quite a bit, but in the end it took about a week to do the job.

    Anyway, best of luck on your gun, my guess is that they'll get it fixed up and back to you before you know it, but I understand the anticipation is killer!
    The last time they fixed this gun, the repair status never moved past received and then it just showed up.

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    Quote Originally Posted by HD-Mike View Post
    They are probably more affraid of someone fiddling with their fireram, while talking to customer service and having an accidental discharge, possible causing injury to the person who is contacting customer service through the chat line. More than likely advise from the lawyers.
    OR??
    Possibally they worked at Glock Chat before going to work at Taurus and wanted to make sure before the caller holstered/ unholstered their gun.----
    Retired Firefighter, Advanced Georgia Master Gardener, Hazardous Material Response Member, Certified Hazardous Material Incident Commander, 1911 Addict and General Gun Lover.
    Currently Professionally Retired Old Person.

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    Hey - when y'all are on the computer I want to see both hands on the keyboard!
    jwc007 likes this.
    If we choose, we can live in a world of comforting illusion.
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    I tried this out last night for myself. I don't have an issue, but would like a spare captive recoil spring for my PT145. I got Susan too. And no she didn't ask me about my firearms condition.

    But for anyone interested, three of the four pieces of this spring are available. The larger portion of the rod is on back order. So, one could probably repair a broken one, if need be. Two springs, large and small portion of the rod itself. Apparently sold individually, or complete assembly.

    I asked if I could be notified when the backordered part arrived, and she said they don't have such a notification in place at the moment. Checking back was recommended.

    This was quick and easy, polite and helpful. I'll check back often, and maybe get that spare in due time.
    ​All you need for happiness is a good gun, a good horse, and a good wife.

    Texas friendly, spoken here.





 

 
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